Store and Restaurant Manager

Main Duties

1. Daily Operations

   • Supervise the overall operation of the restaurant/store.
   • Ensure the business opens and closes properly and on schedule.
   • Make sure company policies and procedures are followed.
   • Monitor cleanliness, organization, and safety.

2. Staff Management

   • Hire, train, schedule, and supervise employees.
   • Assign daily tasks and monitor staff performance.
   • Handle employee concerns, attendance, and disciplinary issues.
   • Motivate the team and maintain good workplace relationships.

3. Customer Service

   • Ensure customers receive friendly, efficient, and professional service.
   • Handle customer complaints and resolve problems appropriately.
   • Monitor customer satisfaction and improve service when necessary.

4. Inventory and Stock Control

   • Monitor food, beverages, merchandise, packaging, and other supplies.
   • Conduct regular stock counts and prevent shortages or overstocking.
   • Check deliveries for accuracy and quality.
   • Reduce waste, spoilage, damage, and losses.

5. Sales and Financial Management

   • Monitor daily sales and business performance.
   • Handle or supervise cash, payments, and cash reconciliation.
   • Control expenses and operating costs.
   • Prepare sales, inventory, and other operational reports.
   • Work toward achieving sales and profit targets.

6. Food Quality and Safety

   • Ensure food is prepared, stored, and served safely.
   • Monitor food quality, portion sizes, and presentation.
   • Ensure compliance with health and sanitation requirements.

7. Store Management

   • Maintain proper product displays and pricing.
   • Monitor product availability and merchandising.
   • Assist with promotions and sales activities.
   • Prevent theft, damage, and inventory discrepancies.

8. Maintenance and Safety

   • Ensure equipment, facilities, and work areas are properly maintained.
   • Report or coordinate repairs when necessary.
   • Implement workplace safety and emergency procedures.

9. Administration and Reporting

   • Prepare operational reports.
   • Maintain employee, sales, inventory, and supplier records.
   • Communicate business concerns and performance updates to the owner or management.

      10.  Perform other tasks that may be assigned by higher management