Who we are

PANGAIA exists to design a future where people and planet reconnect. Through every product, story, and action, we fuse innovation, design, and purpose to create experiences that support well-being while minimizing environmental impact.

We are a global collective — one heart, many creative minds. From scientists to storytellers, we bring together diverse expertise to turn meaningful innovation into reality. We don't just create products; we redefine their role — from consumption to conscious living.

Our vision is to empower people to live intelligently, beautifully, and responsibly through purposeful design, cutting-edge innovation, and a deeply connected community.

About the role

As a Store Assistant, you are the face of PANGAIA and an ambassador of our brand values within our concession at Rinascente Milan.

You create meaningful connections with customers, ensuring every guest feels welcomed, supported, and inspired. Through exceptional service, product knowledge, and attention to detail, you help deliver an elevated in-store experience while contributing to the success of the store.

Working closely with the Store Manager, you will support daily operations, maintain high visual and service standards, and play an active role in achieving sales goals.

A day in the life

• Welcome customers and create a warm, engaging, and memorable shopping experience
• Build genuine customer relationships that encourage loyalty and repeat visits
• Share product knowledge and brand stories confidently, helping customers find the right solutions for their needs
• Support the achievement of sales targets through excellent customer service and proactive selling
• Maintain visual merchandising standards and ensure the concession always reflects the PANGAIA brand
• Support stock management, replenishment, and inventory activities
• Assist with daily operational tasks to ensure the concession runs smoothly
• Collaborate closely with the Store Manager and wider retail team
• Act as a brand ambassador, representing PANGAIA's values, mission, and commitment to innovation and sustainability

Requirements

• Previous experience in fashion retail, ideally with a premium or lifestyle brand
• Strong customer-first mindset and genuine passion for creating exceptional experiences
• Confident communicator with the ability to build rapport and trust quickly
• Positive, proactive, and solution-oriented attitude
• Team player who enjoys collaborating and supporting others
• Strong attention to detail and ability to maintain high standards
• Comfortable working in a fast-paced fashion retail environment
• Curiosity and willingness to learn about our products, materials, and brand mission
• Fluent in Italian and English; additional language is a plus

What do we offer

• Full-time, permanent contract (contratto a tempo indeterminato): 40 hours per week
• Working schedule spread across 5 days out of 7
• Flexibility to work weekends, in line with the store schedule
• Location: Rinascente Milan
• Opportunity to represent an innovative, purpose-driven global brand
• Supportive and collaborative team environment