Store Assistant Manager

The Store Assistant Manager supports the Store Manager in overseeing the daily operations of the FantasyWorld branch. The role is responsible for assisting in staff supervision, customer service, sales, inventory, safety, and overall store performance while ensuring that company standards and procedures are consistently followed.

Key Responsibilities

• Assist the Store Manager in managing daily branch operations.

• Supervise, guide, and monitor employees to ensure proper performance and productivity.

• Assist in preparing staff schedules, assignments, and manpower deployment.

• Monitor employee attendance, punctuality, grooming, and compliance with company policies.

• Provide coaching and feedback to employees to improve performance.

• Assist in handling customer inquiries, complaints, and concerns professionally.

• Ensure guests, especially children and families, receive a safe and enjoyable experience.

• Monitor attractions and activity areas and ensure compliance with safety procedures.

• Monitor sales performance, cashiering, and daily sales reports.

• Assist with inventory counting, stock monitoring, ordering, and replenishment.

• Ensure proper implementation of promotions and operational activities.

• Monitor the cleanliness, organization, and overall appearance of the store.

• Check the condition of machines, equipment, and facilities and report maintenance concerns.

• Assist in preparing incident reports, inventory reports, sales reports, and other required documents.

• Support the Store Manager during opening and closing procedures.

• Assist in training and onboarding new employees.

• Act as the person-in-charge (OIC) when the Store Manager is unavailable or when assigned.

• Ensure compliance with company SOPs, safety standards, and operational policies.

• Coordinate with the Store Manager and other departments regarding branch concerns.

• Perform other duties assigned by the Store Manager or Operations Management.

Qualifications

• At least Senior High School Graduate; college graduate is an advantage.

• Preferably with 1–2 years of experience as a Supervisor, Team Leader, OIC, Assistant Store Manager, or similar position.

• Experience in retail, F&B, hospitality, amusement, or customer service is an advantage.

• With proven experience in staff supervision and store operations.

• Knowledgeable in sales monitoring, inventory, cashiering, and reporting.

• Basic knowledge of Microsoft Office, particularly Word and Excel.

• Good leadership, communication, and problem-solving skills.

• Customer-oriented, organized, proactive, and responsible.

• Comfortable interacting with children, parents, and families.

• Can speak and understand basic English.

• Willing to work on shifting schedules, weekends, holidays, and overtime when required.

• Able to work in a fast-paced environment and handle multiple concerns.

• Willing to undergo training and follow all company policies and procedures.