Store Associate

We are looking for a friendly, reliable, and customer-focused Store Associate to join our team. The Store Associate will be responsible for assisting customers with U-Haul rental services, managing reservations, handling phone and in-store inquiries, maintaining rental equipment and vehicles, processing check-ins and check-outs, and keeping the store organized and welcoming.

The ideal candidate should have strong communication skills, a positive attitude, attention to detail, and the ability to work independently in a fast-paced environment.

Key Responsibilities

Customer Service & Rentals

• Welcome and assist customers in a friendly and professional manner.
• Create, modify, and manage U-Haul reservations and rental agreements.
• Check customers in and out for rental vehicles and equipment.
• Receive returned rental vehicles and equipment and complete the required inspection/check-in process.
• Explain rental procedures, equipment, policies, and basic requirements to customers.
• Handle customer questions, concerns, and requests professionally.
• Ensure customers have a smooth and positive rental experience.

Phone & Communication

• Answer incoming phone calls and respond to customer inquiries.
• Make outgoing calls to customers regarding reservations, confirmations, returns, availability, and other rental-related matters.
• Communicate effectively with customers, coworkers, and management.
• Follow up with customers when required and maintain accurate communication records.
• Handle multiple customer inquiries while maintaining a professional and friendly attitude.

Fleet & Equipment Maintenance

• Inspect rental trucks, trailers, and equipment when they are returned and before they are rented again.
• Clean and prepare rental vehicles and equipment for the next customer.
• Ensure rental units are properly parked, organized, and ready for service.
• Report any damage, maintenance issues, or safety concerns to management.
• Assist with basic fleet organization and upkeep.

Store Operations

• Keep the store, customer areas, parking areas, and surrounding premises clean, organized, and presentable.
• Maintain an organized rental equipment area and ensure equipment is properly stored.
• Restock and maintain in-store products and supplies.
• Sell U-Haul-related products and moving supplies such as boxes, packing materials, locks, moving accessories, and other merchandise.
• Process customer purchases and rental transactions accurately.
• Assist with opening and closing procedures as required.
• Follow company policies, safety procedures, and operational guidelines.

Qualifications & Skills

• Previous customer service, retail, rental, automotive, or sales experience is an asset.
• Excellent verbal and written communication skills.
• Comfortable answering and making frequent phone calls.
• Strong customer service and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Good organizational and time-management skills.
• Strong attention to detail.
• Basic computer skills and ability to learn rental/store management systems.
• Comfortable working around vehicles and rental equipment.
• Ability to perform physical tasks such as cleaning vehicles, moving boxes/equipment, and maintaining the store.
• Must be dependable, punctual, and willing to take initiative.
• A valid driver's license is required.

Physical Requirements

This position involves a combination of customer service, office, retail, and physical duties. The successful candidate should be comfortable with:

• Standing and walking for extended periods.
• Cleaning and preparing rental vehicles and equipment.
• Lifting and moving boxes, moving supplies, and rental equipment.
• Working outdoors in various weather conditions when required.
• Maintaining a clean and organized rental yard and store.

Pay: $40,000.00-$42,000.00 per year

Work Location: In person