Store Clerk (8165)

ABOUT THIS OPPORTUNITY

This position is responsible for:

Assists store customers in donating, selecting and purchasing store items; operates and maintains a cash register; responds to customer questions; assists in maintaining the orderliness and cleanliness of the store.

Essential Functions:

Customer Service Responsibilities (70%)

• Assists customers purchasing items from The Salvation Army by ringing-up sales utilizing a cash register; collects monies, counts change and prepares receipts; prepares and packages purchased items; prepares and balances the cash drawer and runs routine register print-outs; ensures the security and accountability of all cash register funds in accordance with established operating procedures.

• Assists customers by explaining store policy and responding to questions regarding the pricing and/or purchasing of items; ensures that all customers visiting the store have a pleasant experience.

• Assists customers who are donating items to The Salvation Army; directs customers to the proper loading/unloading area; assists with hauling donations to the storage area as needed; prepares and provides tax receipts as needed.

• Answers the store telephone in a tactful and courteous manner; assists customers by responding to questions and providing directions and/or general information; may schedule and record donation pick-ups.

Store Orderliness and Cleanliness Responsibilities (30%)

• Maintains the neatness and security of the cash register area; ensures that forms, bags, etc. are adequately stocked; maintains warehouse area in a neat and orderly manner; cleans floors, tables and work areas.

• Places and arranges items in the store as directed; checks all store displays to ensure that items are maintained and displayed in a neat and orderly manner; rotates and/or rearranges stock as directed; returns items to the proper location after customers have handled.

• Cleans all display racks and shelves; sweeps and mops floors; cleans windows and mirrors; ensures that the store is maintained in a clean and inviting manner.

Other Responsibilities:

• Inspects donated items to ensure they can be used according to established policies and procedures.

• Assists customers in carrying purchased/donated items in/out of the store.

• Assists with the sorting of items as needed.

• Performs other duties as assigned.

Materials and Equipment:

• Cash Register Hand Truck General Office Equipment

Knowledge, Skills and Abilities:

• Knowledge of effective customer service techniques.

• Knowledge of the principles and practices of basic mathematics.

• Ability to work effectively and cooperatively with co-workers.

• Ability to present a positive and professional image of The Salvation Army.

• Ability to work independently and with limited supervision.

Physical Requirements:

• Ability to meet attendance requirements.

• Ability to read, write and communicate the English language effectively.

• Ability to operate a cash register, perform routine mathematical computations and count change.

• Ability to perform continuous walking, stooping, standing, and some climbing.

• Duties are usually performed standing.  Standing may be relieved by brief or occasional periods of sitting.

• Moderate physical effort required associated with sitting, walking, standing, lifting, bending, reaching, twisting, pushing, pulling, and carrying light to heavy objects (up to 50 lbs.) frequently.

Working Conditions:

• Work is performed in a normal store where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.

Employee Benefits:

• Paid Time Off
• Retirement Savings Plan Available
• Supplemental Insurance Available
• Voluntary Life Insurance and more!

WHAT WE ARE LOOKING FOR IN YOU

Education and Experience:

• High school diploma or G.E.D. preferred, and

• One year prior customer service or retail experience preferred, or

• Any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Certifications:

• Valid State Drivers License (preferred)

Equal Opportunity Employer: Veterans | Disabled