Store co-worker II

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

• Location

  New Delhi

• Employment type

  Part Time Permanent

• Department

  Sales & Commercial

• Deadline

  2026-10-23

• Mobility support

  Domestic

Candidate profile (title) Who you are

Candidate profile (text) - Default language - Strong knowledge of selling techniques and a deep understanding of customer behavior.

• A passion for active selling, with a results-driven and business-minded approach.
• Basic knowledge of home furnishing trends and IKEA's modular product range.
• The ability to work efficiently, organize tasks, and manage time effectively.
• A strong sense of teamwork, flexibility, and openness to change.
• The ability to work in a fast-paced and future-oriented environment.
• Digital proficiency and adaptability to work in an integrated online and offline sales environment.

Key responsibilities (title) Your responsibilities

Key responsibilities (text) - Engage with customers, making them feel expected and welcome while understanding their needs.

• Demonstrate expertise in IKEA products, actively sharing knowledge of their features and benefits.
• Support and guide self-planning customers, ensuring a smooth and seamless experience.
• Conduct 1:1 planning appointments, communicate the benefits of solutions, and convert planning offers into orders.
• Offer relevant services, finalize purchases, and provide excellent after-sales support.
• Ensure efficient returns processing and coordinate with matrix stores when necessary.
• Maximize sales while maintaining profitability by promoting top-selling and priority products.
• Maintain product presentation, merchandising, and digital tools for an enhanced shopping experience.
• Uphold IKEA’s values and sustainability commitments, differentiating IKEA from other retailers.
• Collaborate with the team to continuously improve customer service and the overall shopping experience.

Team vision ( title) Together as a team

Team vision (text) We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

Studies show that members of underrepresented communities don't apply for jobs unless they're 100% "qualified". If this is part of the reason you hesitate to apply, we like you to reconsider and give it a chance. Maybe your profile fits our needs much better than you think. We look forward to receiving your application.

From: "Why Women Don't Apply for Jobs Unless They're 100% Qualified" by Tara Sophia Mohr, August 2014"

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

What we all have in common

• Living our values
• Being your unique self, while respecting and including others
• A passion for home furnishing
• Performing & delivering while learning & developing
• Having fun!