Store CRM Executive

Role - Store CRM Executive

Salary - 30-40k

Location Gurgaon

Job Summary

We are looking for a customer-focused and organized Store CRM Executive to manage customer relationships, maintain customer databases, generate repeat business, and deliver an excellent shopping experience.

Key Responsibilities

• Maintain customer databases, purchase history, preferences, and contact details.
• Follow up with customers through phone calls and WhatsApp regarding new collections, festive offers, wedding shopping, and special promotions.
• Build strong relationships with existing customers to encourage repeat purchases and customer loyalty.
• Contact customers after purchases to collect feedback and ensure satisfaction.
• Manage customer enquiries, complaints, exchanges, and service requests.
• Maintain a database of bridal, wedding, festive, and regular customers.
• Inform customers about new arrivals, exclusive collections, and upcoming offers.
• Coordinate with the store sales team to convert customer enquiries into sales.
• Track customer follow-ups, repeat visits, conversions, and daily CRM activities.
• Maintain customer confidentiality and accurate CRM records.
• Prepare daily, weekly, and monthly customer engagement reports.

Candidate Requirements

• Graduate preferred; candidates with relevant retail experience may also apply.
• 1–3 years of experience in CRM, customer service, telecalling, or retail operations preferred.
• Experience in sarees, ethnic wear, fashion retail, or premium retail will be an advantage.
• Good communication and customer-handling skills.
• Working knowledge of MS Excel, WhatsApp Business, and CRM software.
• Strong follow-up, coordination, and relationship-building skills.
• Customer-oriented, professional, and target-focused approach.

Key Performance Indicators (KPIs)

• Customer follow-up completion rate.
• Repeat customer visits and sales conversions.
• Customer satisfaction and complaint resolution.
• Customer database accuracy.
• Revenue generated through CRM activities.

Interested can share CV on [email protected] & 8178597086

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person