STORE CUSTOMER SERVICE & ORDER COORDINATOR

Kansas Ink & Thread is hiring a dependable, detail-oriented person to help operate our Lansing retail store.

This is more than a basic retail position. The person in this role will assist customers, answer phones, prepare quotes, enter orders, coordinate customer pickups, maintain retail inventory, and help manage our online products and stores.

We need someone who is comfortable using computers, communicates professionally, spells accurately, and pays close attention to details. Our orders frequently include names, dates, sizes, colors, item numbers, and other information that must be entered correctly.

Responsibilities include:

• Greet and assist walk-in customers.
• Answer phone calls and respond to customer questions.
• Help customers select apparel, decoration methods, and promotional products.
• Prepare quotes and enter orders accurately.
• Review order details with customers before submission.
• Accept payments and assist with completed-order pickups.
• Maintain an organized, professional retail store.
• Monitor inventory of Lansing, Leavenworth, school, and Kansas apparel.
• Restock merchandise and help identify items that need to be reordered.
• Maintain corresponding products and inventory in our online store.
• Help create and maintain customer and organization stores through DecoNetwork.
• Follow up with customers when information, artwork, payment, or approval is needed.
• Assist with Lansing- and Leavenworth-area marketing, promotions, and community outreach.
• Keep the office, retail floor, displays, and storage areas organized.
• Communicate clearly with our other locations and production team.

Required qualifications:

• Strong computer skills and the ability to learn new software.
• Accurate spelling, typing, and data entry.
• Strong attention to detail.
• Professional written and verbal communication.
• Dependable attendance and punctuality.
• Ability to work independently without constant supervision.
• Friendly and patient customer service.
• Ability to manage several customer requests and orders at the same time.
• Willingness to ask questions instead of guessing when order information is unclear.
• Ability to handle payments and customer information responsibly.

Experience with retail, customer service, order entry, apparel, printing, embroidery, e-commerce, or social media is helpful but not required. We will train the right person on our products and systems.

The right person will reliably manage the store’s day-to-day responsibilities, keep customer orders organized, and understand that accuracy is just as important as friendliness.

To apply, please send your resume and a short message explaining why you would be a good fit for this position to [email protected]

Pay: $13.00 - $20.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• Employee discount

Work Location: In person