Store Director

We are seeking an experienced and dynamic Store Director to lead our store and uphold the high standards Hannoush Jewelers is known for. As a Store Director, you will be responsible for driving sales, fostering a culture of excellence, and delivering an outstanding guest experience. Your role will be integral in ensuring the success of our retail operations and developing a high-performing team that shares our passion for guest service and luxury retail.

RESPONSIBILITIES:

• Sales Leadership: Achieve store sales projections and quotas by leading from the front and maximizing the potential of your sales team.

• KPI Management: Ensure the team consistently meets and exceeds key performance indicators (KPIs) to deliver the best possible guest experience.

• Profit Margin Management: Control discounting, expenses, and payroll to maintain the store’s profitability and manage an efficient repair department.

• Team Recruitment & Development: Recruit, select, and develop sales associates, providing daily coaching and conducting regular training to enhance their product knowledge and sales skills.

• Performance Evaluation: Evaluate team performance, track progress, and provide guidance to ensure associates meet sales targets and contribute to store success.

• Inventory & Visual Merchandising: Maintain proper ticketing, display, and cleanliness of merchandise while ensuring the store follows visual merchandising guidelines.

• Guest Service Excellence: Ensure the highest level of guest service is consistently provided, from the sales floor to after-sales follow-up.

• Professional Work Environment: Foster a positive, professional atmosphere where associates feel motivated and empowered.

• Store Operations: Oversee store maintenance, work schedules, and ensure adherence to company policies and security procedures.

• Proven track record in retail management, preferably within a luxury retail environment.

• Strong leadership skills with experience in training and developing high-performing teams.

• Ability to drive sales and meet KPIs while managing profitability and store operations.

• Excellent communication skills and the ability to foster positive relationships with both guests and team members.

• Experience in inventory control and visual merchandising.

• A passion for providing exceptional guest service and ensuring a seamless shopping experience.