Store Executive

Store Executive Design & Customer Experience for Mumbai Arena

Key Responsibilities

1. Customer Engagement & Footfall Development

• Plan and execute regular customer engagement initiatives, workshops, product showcases, design sessions, and networking events.
• Develop and maintain a monthly store activation calendar to increase visibility and drive walk-ins.
• Build relationships with Architects, Interior Designers, Builders, Contractors, and key influencers in the local market.
• Coordinate with marketing teams for local campaigns, promotions, and lead-generation activities.
• Create a vibrant and engaging store environment that encourages repeat visits and referrals.

2. Design Consultation & Solution Selling

• Act as a design advisor for visitors by providing recommendations on laminates, veneers, decorative surfaces, and coordinated material solutions.
• Guide customers in selecting products based on aesthetics, functionality, application areas, and project requirements.
• Conduct design presentations and product demonstrations for architects, designers, and end consumers.
• Showcase material combinations and application possibilities across residential, commercial, hospitality, and institutional projects.
• Promote the usage of digital visualization and design tools available within the store.

3. Architect & Interior Designer (AID) Relationship Management

• Develop and nurture a strong network of Architects and Interior Designers.
• Conduct regular follow-ups and project tracking with key influencers.
• Identify upcoming projects and generate specification opportunities.
• Position the store as a preferred design destination for the professional design community.
• Organize exclusive engagement programs and knowledge-sharing sessions for AIDs.

4. Lead Management & Business Generation

• Capture, track, and monitor all walk-ins, inquiries, design consultations, and project leads.
• Maintain an effective lead management process to ensure timely follow-up and closure.
• Work closely with sales teams to improve conversion rates through structured interventions.
• Generate business opportunities through systematic customer follow-ups, relationship management, and project tracking.
• Monitor lead funnel performance and provide actionable insights to improve business outcomes.

5. Smart Lab & Experience Center Utilization

• Drive adoption of the store's design visualization and experience tools.
• Demonstrate design combinations, room visualizations, and material applications using digital platforms.
• Encourage visitors to utilize available design technologies for informed decision-making.
• Enhance customer experience through technology-enabled consultation and design support.

6. Store Operations & Visual Excellence

• Ensure highest standards of store presentation, hygiene, and operational discipline.
• Maintain product displays, mock-ups, sample libraries, and design zones in excellent condition.
• Ensure timely opening, closing, maintenance, and upkeep of the store.
• Monitor inventory of samples, brochures, marketing collateral, and display materials.
• Ensure compliance with company policies, reporting requirements, and operational processes.

7. Reporting & Performance Monitoring

• Prepare and submit periodic reports covering footfalls, leads, conversions, business generated, customer engagement activities, and market feedback.
• Track store performance metrics and recommend corrective actions where required.
• Maintain accurate customer and project databases.

Desired Candidate Profile

Educational Qualification

• Bachelor's Degree in Interior Design, Architecture, Design, Retail Management, or related discipline.
• Professional qualification in Interior Design or Architecture preferred.

Experience & Salary Compensation

• 58 years of experience in retail, interior products, decorative surfaces, building materials, furniture, or design-led customer engagement roles.
• Prior experience in laminates, veneers, plywood, furniture fittings, decorative panels, paints, ceramics, or related categories will be preferred.
• Upto 7-8 lakhs PA CTC.

Key Skills

• Interior Design & Material Knowledge
• Architect & Designer Relationship Management
• Retail Store Management
• Customer Experience Management
• Event Planning & Execution
• Lead Generation & Conversion Management
• Business Development
• Presentation & Communication Skills
• Design Consultation
• CRM & Reporting
• Team Coordination
• Solution Selling