Store General Manager

• Leadership Role
• High-Impact Position
• Premium Retail Environment

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Company Overview

Our client is a renowned Japanese premium department store, offering a curated selection of luxury fashion, beauty, lifestyle, and gourmet products.

About the role:

They are seeking a highly experienced and dynamic Store General Manager to lead and oversee the operations of the luxury retail store. This role requires a strategic leader with strong business acumen, exceptional customer service standards, and the ability to drive sales and operational excellence.

Key Responsibilities:

• Store Operations & Compliance: Assist the Managing Director in managing the store’s daily operations, ensuring efficiency, adherence to SOPs, and compliance with company policies and procedures.
• Sales & KPI Achievement: Drive monthly and annual sales, inventory, and other key store performance indicators (KPIs), ensuring targets are met or exceeded.
• Financial & Budget Management: Collaborate closely with the Managing Director on annual budgeting, monitor expenditures, analyze variances, and implement corrective actions to optimize store profitability.
• Customer Experience & Japanese Hospitality: Lead and develop a strong service-oriented team, ensuring exceptional customer service aligned with Japanese hospitality standards. Handle complex customer service issues, including complaints, returns, repairs, and after-sales support.
• Team Leadership & Development: Recruit, train, and develop a high-performing team, fostering a positive work environment and ensuring continuous staff development.
• Luxury Brand Expertise: Maintain the store’s premium brand image, ensuring all team members uphold luxury retail standards in service, presentation, and customer engagement.
• Operations Working Hours: Adapt to business needs, including occasional extended hours, weekends, and holidays.

Requirements:

• Education: Diploma/Degree in Retail Management, Hotel Management, or a related field.
• Experience: Minimum 10 years of experience in retail operations, with at least 8 years in a managerial role.
• Proven track record in managing luxury brands in an international retail environment.
• Leadership & Soft Skills: Strong leadership skills with a professional and presentable image. Excellent interpersonal and communication skills, capable of working effectively across all levels of staff. Ability to work under pressure, manage multiple priorities, and meet deadlines.
• Customer Service Excellence: Expertise in handling high-end clientele and managing complex customer service situations.

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How to Apply:

If you are interested to apply, kindly submit your updated resume in DOC/PDF format and allow our Consultant to match you with our Clients.

To facilitate the process, please ensure the following details are included in your resume:

Current Address / Location

Current Salary

Reason for Leaving

Expected Salary

Notice Period

Kindly note that only shortlisted candidates will be notified.

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Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd
JTK Number: JTKSM 1252