Store Head

Job Responsibilities

• Manage the overall daily operations of the store.
• Lead, supervise, and motivate the sales team.
• Achieve and monitor monthly sales targets.
• Ensure excellent customer service and customer satisfaction.
• Monitor product display, inventory, and store condition.
• Monitor daily sales transactions and store administration.
• Handle customer complaints and resolve issues professionally.
• Prepare regular sales and operational reports.
• Ensure compliance with company SOPs and security procedures.
• Coach and develop team members to improve their performance.

Requirements

• Minimum Diploma/Bachelor's degree.
• Minimum 3 years of experience as a Store Manager / Store Leader, preferably in jewellery, gold, diamond, luxury retail, or premium retail.
• Strong leadership and communication skills.
• Target-oriented with strong sales management skills.
• Good analytical and problem-solving abilities.
• Strong integrity, discipline, and attention to detail.
• Excellent customer service and interpersonal skills.
• Well-groomed and professional.
• Able to work independently and as part of a team.
• Willing to work on shifts, weekends, and public holidays when required.
• Willing to located to Semarang