Store Lead

Job Title: Store Lead

Reports To: DRO

FLSA Status: Non-exempt

GENERAL SUMMARY

Your job responsibilities include superior customer service. Develop all Team Members at all levels, drive sales and profitability, and maintain effective expense and payroll budget management. Ensure compliance with effective inventory management and merchandising practices and all store policies and procedures.

The position requires an average of 45-50 hours per week.

ESSENTIAL DUTIES & RESPONSIBILITIES

Include the following. Other duties may be assigned.

Store Operations

• Create and maintain a healthy and positive store culture and environment by being and example to all associates
• Create and maintain Team schedule o Maintain budget goals
• Prepare schedules in an organized and timely manner o Post the upcoming schedule 7 days prior to the current schedule
• Handle incoming USPS mail and process all ROA payments that are received.
• Supervise the “general operations” of the entire store.
• Communicate issues with your District Manager.
• Manage and direct preventative maintenance and repairs to maximize and protect all physical assets (i.e., building, fixtures, and equipment).
• Assist with special projects within the district as set forth by the District Manager. Attend trade shows, seminars, and training events as scheduled by the Company. Ensure that monthly District Manager store visit tasks are completed before the next visit. Challenge all associates to think of ways to better merchandise products, control expenses and increase sales.
• Lead by example; be approachable by all associates and customers.
• Make daily deposits and send images of the deposit slips by email to [email protected] and [email protected] by the end of each day.
• Make sure all cash registers have adequate change for each day.
• Monitor KPIs for your store, making sure metrics meet or exceed Ace goals. o Scan Rate: 70%
• Attachment Rate: 45% o AOS Validate Stock Within 15 Mins: 50%
• Sales % To Total: 20%

Hiring and Training of Associates

• Schedule and conduct monthly staff meetings.
• Ensure all Team Members are completing all assigned training and development courses in a timely manner.
• With your District Manager’s assistance seek out prospective leaders within your Team. With your District Manager and HR create a career path for your prospective leaders. With your District Manager’s assistance make employment and termination decisions. Conduct annual reviews, consult your District Manager concerning pay raises. Work with HR to strive to develop your Team

Merchandising

• Ensure that customer interest is maximized by displaying products appropriately. Have a working knowledge of the Inventory Specialist’s responsibilities to ensure that processes and procedures are efficiently and effectively followed
• Create a schedule and/or delegate daily maintenance, orderliness, and cleanliness of the sales floor, stockroom, bathrooms, and office area.
• Ensure that weekly price changes and label updates are completed timely and accurately. Create an expectation and accuracy of the handling of interstore transfers.
• Ensure signage is current in the entire store.

Customer Service

• Be an exemplary and consistent example of what the W.O.W. process looks like in action. Ensure that all Team Members are implementing the W.O.W. process with “every customer, every time”.
• Ensure all radio communication adds value to the customers and associates’ needs. Possess strong product knowledge and knowledge of store layout and location of products. Ensure all jobrelated calls, WhatsApp messages, texts, and emails and radio communications are answered promptly, courteously, and effectively.
• Handle customer complaints. Work to resolve problems with the customer and have the store's best interest also in consideration.
• Ensure special and online orders are completed promptly and properly by all Team Members. Have working knowledge of how to run the register and be willing to work the register if the situation arises.

SKILLS

Verbal Communication Skills

Non-verbal Communication Skills

Written Communication Skills

Active Listening Skills

Public Speaking Skills

Customer Service

Collaboration

Performance Management

Employee Relations

Excellent Computer Skills

Professionalism

Reading Skills

Leadership Ability

Time Management

Stress Management

PHYSICAL DEMANDS AND WORK ENVIRONMENT

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is required to stand; walk; and reach with hands and arms for the duration of their shift. The employee must be able to lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Must possess a current valid driver’s license and be able to drive 2 or more hours.

EDUCATION/EXPERIENCE

High School Diploma or Equivalent

Summit Ace Progression and Training Program

About Jays Hardware Inc

Jay’s Hardware opened in Wrens, Georgia, on March 2, 1992. It began with a young father’s dream to build a place where his family could work together and see the fruits of their labor. That dream lives on in Summit Ace Hardware. Though the company has grown, it remains led by a member of the founder’s family—committed to creating meaningful careers and empowering others to build a life they’re proud of. Today, Summit Ace serves rural and suburban communities across Georgia, South Carolina, and Alabama. Our mission is simple: meet the needs of our customers and invest in our team through training and support. Our core values—Respectful, Accountable, Passionate, Innovative, Driven, and Helpful—guide everything we do. More than a store, we are a part of each community we serve. And with the buying power of Ace Hardware, we offer big-store products with hometown service.