Store Lead

Job Summary

The Store Lead is the in-store leader for Laidrey, responsible for the daily health, performance, and culture of their cafe. The Regional Manager sets the schedule and overall direction; the Store Lead makes sure those expectations come to life on the floor.

This is a hands-on leadership role focused on daily operations, product quality, training, inventory, store goals, and communication. Store Leads work alongside the team. They do not just notice what needs to happen; they help make it happen and follow through.

The Store Lead brings high standards and good energy together. They help the team do great work and make sure the cafe feels organized, welcoming, profitable, and unmistakably Laidrey.

This role is rooted in Laidrey's Metrics of Success, which guide everything we do:

● Teamwork - showing up, communicating honestly, and helping each other

● Making Really Good Things - working with speed and making every product consistently

● Business Smarts - supporting sales, protecting resources, and reducing waste

● Creating the Vibe - making customers feel seen and keeping the cafe beautiful

Duties

OPERATIONAL OVERSIGHT

Own the daily health of the cafe and keep things running smoothly.

● Lead by example as an excellent barista and stay present on the floor, especially during busy shifts

● Make sure opening, closing, cleaning, and daily checklists are completed fully and on time

● Monitor drinks, food, bar flow, and hospitality throughout the day and coach the team when

standards slip

● Manage orders, inventory counts, pars, product rotation, and waste tracking, and sell out tracking

● Track sales, labor, cost of goods, waste, and store goals set by leadership

● Watch staffing and business volume, adjust deployment, and make sure required breaks happen

● Handle call-outs quickly, help find coverage, and step in when needed

● Keep cash, tips, food safety, workplace safety, and health procedures on track

● Notice equipment or facility problems early, troubleshoot what you can, and report repair needs

LEADERSHIP AND TEAM SUPPORT

Give the team the clarity, support, and accountability they need to do great work.

● Set clear expectations and give the team direction throughout each shift, ensure weekly highlights

are top of mind for staff.

● Train new hires on recipes, cafe systems, hospitality, cleanliness, and Laidrey's standards

● Coach team members in the moment and address performance concerns directly and kindly

● Hold regular check-ins and support formal performance reviews when requested

● Delegate clearly, follow up, and make sure everyone is doing their part

● Give and receive feedback professionally, celebrate wins, and help the team keep growing

● Maintain a positive, inclusive, honest, and accountable work environment

COMMUNICATIONS AND REPRESENTATION

Be the positive communication bridge between the cafe team and Leadership.

● Attend and participate in Store Leadership meetings

● Share store needs, challenges, wins, and possible solutions clearly and on time

● Complete store reports and documentation accurately and on time

● Make sure Regional Manager updates are clearly shared with the team and followed on the floor

● Update the team on store goals, progress, and important information at least once each week

● Respond to store-related emails and messages promptly and professionally

● Address team issues directly and respectfully while maintaining privacy

● Represent Laidrey with warmth and care and support other cafes, events, or projects when needed

Requirements

• Proven management experience in retail or similar customer-focused environments with supervisory responsibilities.
• Strong leadership skills with the ability to motivate and develop team members.
• Excellent communication skills; bilingual or multilingual abilities are a plus for serving diverse customer bases.
• Proficiency in POS systems, inventory management software, and basic math for sales calculations and bookkeeping.
• Experience with negotiating vendor contracts, purchasing, pricing strategies, and inventory control.
• Demonstrated ability to handle cash accurately and manage payroll processes.
• Knowledge of retail industry sales techniques, merchandising practices, and operational management principles.
• Exceptional organizational skills with the ability to prioritize tasks effectively in a fast-paced setting.
• Previous experience in assistant manager or supervisory roles within retail stores is highly desirable.

Join us as a Store Lead to energize your career! Bring your passion for retail management, your leadership expertise, and your commitment to delivering outstanding customer experiences. We value proactive problem-solvers who thrive on teamwork and operational excellence—ready to lead our store toward success!

Pay: $52,600.00 - $60,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Work Location: In person