Store Manager - Aman Jaya

Role: Store Manager

Work Location: Babyshop Aman Jaya

Key Responsibilities:
**-**Effective resource planning for customer service
-Ensure regular training of store staff on all aspects of customer service, product knowledge and selling skills.
-Implements a high standard of customer focus within the store
-Regularly assesses customer service standards within store
-Create seamless customer service orientation among store employees by ensuring timely and efficient customer service
-Ensure customer needs are met and complaints/queries are resolved in a timely manner
-Provide customer satisfaction by delivering exceptional customer service
-Never say “No” to customer

People Management:
-Ensure store expectations and priorities are communicated to staff
-Review and provide regular feedback on staff’s performance against expectations
-Carry out regular and relevant in-store training and enroll staff on relevant Learning and Development courses
-Support induction of new recruits through buddy system
-Monitor staff welfare ( staff accommodation and transport) and facilitate complaint resolution
-Oversee staff development and drive motivation levels of the store associates
-Ensure effective resource planning and succession planning

Requirements:
-Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post -Graduate Diploma, Professional Degree, any field
-Minimum 3-5 year(s) of managerial experience in the related field is required for this position
-Preferably Senior Executives and/or Assistant Manager specializing in Sales – Retail/General or equivalent
-Strong driver and results driven
-Excellent time management, multi-tasking and leadership skills
-Good communication and inter-personal skills

Why Join Babyshop?:
**-**Supportive team environment
-Growth and development opportunities
-A chance to be part of a brand loved by families across Malaysia

Benefits:
-Attractive staff discounts
-Sales incentive
-EPF, SOCSO & EIS
-Training & development opportunities
-Career growth
-Medical benefits

Attractive remuneration and good career development opportunities awaits you if you have what we are looking for.