Store Manager

1. Job PURPOSE:

To manage the overall operations and business performance of the Experience Centre for The Concrete Shop, a design-led concrete brand by Aarya Precast India Pvt. Ltd., by delivering an exceptional customer experience, driving showroom enquiries and sales, leading the Experience Centre team, maintaining premium brand standards, and ensuring seamless coordination with internal departments to support business growth, franchise development, and operational excellence. As a rapidly growing organization, the role requires a proactive, ownership-driven mindset with the flexibility to embrace cross-functional responsibilities, take initiative beyond defined responsibilities, and contribute wherever required to support the Company's growth and success.

2. ROLL AND RESPONSIBILITIES:

A. Experience Centre Operations

• Manage the overall day-to-day operations of the Experience Centre.
• Ensure the Experience Centre consistently reflects the Company's premium brand standards.
• Supervise showroom presentation, visual merchandising, product displays, and overall ambience.
• Represent the Company's brand and business model to prospective franchise holders whenever required.
• Ensure smooth coordination of all operational activities within the Experience Centre.

B. Customer Experience & Business Development

• Deliver an exceptional experience to customers, architects, interior designers, consultants, builders, and project clients.
• Understand customer requirements and recommend suitable products and solutions.
• Drive showroom enquiries, customer engagement, and business development activities.
• Handle key customer interactions and resolve escalations professionally

C. Team Leadership & Administration

• Lead, guide, and supervise the Experience Centre Executive and Helper.
• Allocate daily responsibilities and monitor operational efficiency.
• Ensure adherence to Company policies, discipline, and customer service standards.
• Conduct regular performance reviews and provide operational guidance to the team.

D. Sales, Reporting & Coordination

• Monitor showroom enquiries, conversions, appointments, and business performance.
• Support franchise presentations, Experience Centre visits, and investor walkthroughs.
• Prepare daily, weekly, and monthly MIS reports for Management.
• Coordinate with Sales, Marketing, Design, Administration and HR to ensure timely execution of customer requirements.
• Maintain accurate records of enquiries, customer interactions, quotations, and follow-ups.

E. Continuous Improvement

• Recommend initiatives to improve customer experience, showroom operations, and business performance.
• Ensure efficient utilization of showroom resources while maintaining operational excellence.
• Support product launches, promotional events, and local marketing initiatives.

3. KRA KPI

• Number of showroom enquiries generated
• Walk-in to enquiry conversion rate
• Enquiry to sales conversion rate
• Experience Centre sales revenue
• Customer satisfaction and experience score
• Number of architect, designer, and franchise investor visits
• Showroom presentation and visual merchandising standards
• Team productivity and operational efficiency
• Timeliness and accuracy of MIS and reporting
• Adherence to Company SOPs and operational standards

4. COMMUNICATIONS AND RELATIONSHIPS:

Internal: Management, Sales, Marketing, Design, HR, and Administration.

External: Customers, Architects, Interior Designers, Builders, Developers, Consultants, Contractors, Franchise Prospects, Franchise Holders, Vendors, and Service Providers.

5. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED FOR JOB

Education:

• Graduate in any discipline (B. Com, BBA, BA preferred).
• Additional qualification in Administration, Office Management, or Business Administration will be preferred.

Experience:

• 4-7 years of experience in showroom management, retail operations, customer experience, or business development.
• Experience in premium retail, building materials, interiors, architecture, furniture, or related industries will be preferred.
• Experience in leading small teams and managing customer-facing operations independently.

Skills:

• Experience Centre & Showroom Management
• Customer Experience & Relationship Management
• Business Development & Lead Management
• Sales Coordination & Conversion Management
• Team Leadership & Operational Supervision
• Visual Merchandising & Brand Presentation
• Franchise & Business Support Coordination
• Communication, Presentation & Stakeholder Management
• MS Office & MIS Reporting
• Planning, Problem Solving & Operational Excellence

Salary Range

Based on experience, communication skills, and relevant industry exposure.