Store Manager

Store Manager - Randy's Donuts North Hollywood

Overview

Randy's Donuts North Hollywood is seeking an energetic, hands-on Store Manager to lead the day-to-day operations of our location. The Store Manager is responsible for ensuring the store operates efficiently, delivers excellent customer service, maintains Randy's Donuts quality and cleanliness standards, and consistently meets operational and financial goals.

This position is ideal for a strong leader who enjoys working in a fast-paced food service environment and is comfortable being actively involved in store operations. The Store Manager will oversee employees, scheduling, training, inventory, cash controls, cleanliness, sales performance, and the overall guest experience.

The successful candidate will lead by example, develop a dependable team, maintain high standards, and take ownership of the store's performance.

Duties and Responsibilities

• Oversee the daily operations of the Randy's Donuts North Hollywood location.
• Lead, supervise, coach, and develop front-of-house and applicable store team members.
• Create and manage employee schedules based on business needs, sales volume, and labor targets using scheduling software.
• Ensure proper staffing levels throughout the day and address call-outs, attendance issues, and scheduling needs.
• Maintain Randy's Donuts standards for customer service, product presentation, speed of service, cleanliness, and overall store appearance.
• Ensure customers receive friendly, efficient, and professional service.
• Handle customer concerns and resolve service issues appropriately and professionally.
• Monitor daily sales performance and identify opportunities to increase sales and improve store results.
• Manage labor costs, scheduling efficiency, and other controllable expenses.
• Monitor food and product waste and implement procedures to minimize unnecessary loss.
• Oversee inventory counts, product availability, ordering, receiving, and stock levels.
• Ensure the store is appropriately stocked with food, packaging, beverages, supplies, and other operational necessities.
• Maintain strong cash-handling controls, including register procedures, deposits, cash counts, refunds, voids, and other transactions.
• Utilize the store's POS system to review transactions, sales reports, employee performance, and operational data.
• Monitor third-party delivery and online ordering platforms and ensure orders are prepared accurately and efficiently.
• Ensure opening, shift-change, and closing procedures are completed correctly by team members.
• Maintain accurate operational records, reports, checklists, inventory documentation, and other store records.
• Communicate regularly with management regarding sales, staffing, maintenance, customer issues, inventory, and other operational matters.
• Build a positive, professional, and accountable workplace culture.

Qualifications and Skills

• Previous management experience in a restaurant, quick-service restaurant, bakery, coffee shop, donut store, fast-casual restaurant, or similar high-volume food service environment is strongly preferred.
• Strong leadership and supervisory skills with the ability to coach, motivate, and hold employees accountable.
• Ability to manage a fast-paced operation while maintaining attention to detail.
• Strong understanding of scheduling, labor management, inventory control, food cost, waste management, and store-level profitability.
• Experience with POS systems, cash handling, deposits, refunds, and daily financial controls.
• Strong customer service skills and the ability to professionally resolve customer concerns.
• Excellent organizational and time-management skills.
• Ability to prioritize multiple responsibilities and respond quickly to changing business needs.
• Strong communication skills with employees, customers, vendors, and management.
• Dependable, professional, and comfortable taking ownership of store performance.
• Knowledge of food safety and sanitation practices.
• Ability to work a flexible schedule based on store needs, including weekends, holidays, mornings, and evenings as required.
• Preferred Tooling Experience (optional): 7Shifts, Revel POS, Olo, Excel, Google Sheets

What We Are Looking For

We are looking for more than someone who simply keeps the store running. We want a manager who takes ownership of the operation.

The ideal Store Manager notices when service is slowing down, when staffing is inefficient, when waste is increasing, when cleanliness is slipping, or when a customer experience needs attention and takes action without waiting to be told.

You should be comfortable working alongside your team, developing employees, maintaining high standards, and using store performance data to continuously improve the operation.

If you are an experienced food service leader who enjoys building strong teams, improving operations, and creating an excellent guest experience, we would love to hear from you.

Pay: $23.75 - $25.00 per hour

Benefits:

• Employee discount
• Paid time off

Work Location: In person