Store Manager

Position: Store Manager
Location: Charnwood Place
Reports to: Business Owner
Employment Type: Full-time

Position Summary

The Store Manager is responsible for the overall management and daily operation of the store. This role ensures excellent customer service, efficient store operations, food safety compliance, staff leadership, inventory control, and achievement of sales and profitability targets.

Key Responsibilities

Store Operations
* Oversee the day-to-day operation of the store.
* Ensure smooth opening and closing procedures.
* Monitor workflow to maximise efficiency during peak trading periods.
* Maintain high standards of cleanliness, presentation and food safety.
* Ensure compliance with company policies and relevant legislation.

Staff Management
* Recruit, train and supervise team members.
* Prepare staff rosters to meet operational requirements and labour budgets.
* Monitor employee performance and provide coaching and feedback.
* Conduct performance reviews and address disciplinary matters when required.
* Promote a positive and productive team culture.

Customer Service
* Deliver exceptional customer service standards.
* Resolve customer complaints professionally and promptly.
* Maintain high customer satisfaction and encourage repeat business.

Food Safety & Quality
* Ensure all food is prepared according to company recipes and quality standards.
* Monitor food handling, storage and hygiene practices.
* Ensure compliance with Food Standards Australia New Zealand (FSANZ) and local health regulations.
* Complete required food safety records and temperature logs.

Inventory & Ordering
* Monitor stock levels and minimise waste.
* Order food, packaging and store supplies.
* Conduct regular stocktakes and investigate stock variances.
* Control food costs and inventory losses.
* Liaise with suppliers and monitor purchasing to ensure adequate inventory levels and cost efficiency.

Financial Management
* Monitor daily sales and labour costs.
* Manage cash handling procedures.
* Review store performance reports and implement improvement strategies.
* Prepare and analyse sales, labour and operational reports.
* Work towards achieving sales, profitability and KPI targets.

Health & Safety
* Ensure a safe working environment for employees and customers.
* Report workplace incidents and hazards.
* Ensure compliance with Work Health and Safety (WHS) requirements.

Marketing & Business Development
* Support local marketing initiatives.
* Promote delivery platforms and in-store promotions.
* Identify opportunities to increase sales and customer engagement.

Training & Operational Competency
During the initial three (3) months of employment, the Store Manager is expected to successfully complete the company's training program and demonstrate competency in all core in-store operational tasks before independently managing the store.

This includes:
* Preparing pizzas in accordance with company recipes and quality standards.
* Cutting, packing and conducting quality checks on finished products.
* Safely operating all kitchen equipment and store systems.
* Performing basic cleaning, maintenance and troubleshooting of kitchen equipment.
* Understanding food preparation procedures, portion control and food safety requirements.
* Providing hands-on support across all workstations during busy trading periods.

The Store Manager is expected to maintain these operational skills and lead by example by assisting team members whenever operational support is required.

Skills & Experience
* Previous experience managing a fast-food, restaurant or hospitality business.
* Strong leadership and team management skills.
* Excellent communication and interpersonal skills.
* Ability to work under pressure in a fast-paced environment.
* Strong organisational and problem-solving skills.
* Experience with inventory management and cost control.
* Knowledge of food safety and WHS requirements.
* Basic computer skills and experience using POS systems.
* Willingness to undertake practical operational training and maintain competency across all in-store functions.

Qualifications
* Food Safety Supervisor Certificate (preferred).
* Relevant hospitality or business qualification is advantageous.

Key Performance Indicators (KPIs)
* Achievement of sales and profit targets.
* Labour costs maintained within budget.
* Food cost and waste control.
* Customer satisfaction and service standards.
* Food safety audit results.
* Staff retention, training and performance.
* Compliance with company policies and WHS requirements.
* Effective inventory control and stock management.
* Overall store cleanliness, operational efficiency and profitability.