Store Manager

Role: Store Manager

Exp - 7-12 Years in luxury apparel segment

Location: DLF Chakanya, New Delhi

NP - Max. 1 month

Work Mode - WFO ( Can be 6 days WFO )

Experience & Background

• 6-10 years of experience in luxury retail, premium retail, fashion, or lifestyle environments
• Minimum 23 years of team leadership and store management experience
• Strong commercial acumen with proven sales delivery
• Experience in clienteling, CRM, and luxury customer engagement
• Exposure to inventory management, VM, and retail operations
• Experience managing large-format boutiques or flagship stores preferred
• Strong luxury retail and client relationship mindset

Key Responsibilities

1. Business & Commercial Performance

• Own and deliver monthly, quarterly, and annual sales targets
• Drive achievement across all retail productivity KPIs
• Monitor daily business performance and implement action plans to bridge gaps
• Analyse sales trends, category performance, client behaviour, and commercial opportunities
• Drive profitability through effective stock utilisation and commercial planning
• Prepare weekly and monthly business reviews for leadership teams

2. Clienteling & CRM

• Build and maintain strong relationships with HNI and UHNI clientele
• Drive repeat business through personalised client engagement strategies
• Ensure CRM data capture, client profiling, and follow-up standards are maintained
• Lead appointment selling, distance selling, and private client outreach initiatives
• Execute client retention, reactivation, and loyalty-building programs
• Manage after-sales service and maintain luxury client experience standards

3. Team Leadership & Development

• Recruit, coach, train, and develop boutique team members Conduct regular performance reviews and development discussions
• Create a high-performance culture focused on accountability and results
• Drive product knowledge, selling capability, and luxury service excellence
• Manage staffing schedules, productivity, and succession planning
• Foster collaboration, ownership, and team engagement

4. Store Operations

• Ensure seamless day-to-day boutique operations
• Maintain compliance with company policies, SOPs, and audit requirements
• Oversee billing accuracy, cash handling, and operational controls
• Ensure smooth execution of opening and closing procedures
• Maintain boutique upkeep aligned with luxury standards

5. Inventory Management

• Maintain inventory accuracy and stock integrity
• Drive zero shrinkage through strong stock controls
• Manage stock transfers, replenishment, RTVs, and movement processes
• Oversee cycle counts and annual stock audits
• Track inventory productivity and sell-through performance
• Coordinate with warehouse and logistics teams for timely stock availability

6. Visual Merchandising & Brand Standards

• Ensure boutique presentation reflects global brand guidelines
• Maintain VM standards across all product categories
• Execute seasonal launches, storytelling, and campaign rollouts
• Conduct regular boutique walkthroughs to maintain luxury presentation standards

7. Events & Business Development

• Plan and execute boutique events, trunk shows, and client activations
• Build local partnerships to drive brand visibility and client acquisition
• Identify local market opportunities and drive community engagement
• Support pop-ups and outstation selling initiatives

8. Reporting & Analytics

• Prepare daily, weekly, and monthly business reports
• Monitor and report key business and operational metrics
• Identify risks and opportunities through data-led analysis
• Present action plans to improve business performance and client acquisition