Store Manager

Job Title: Store Manager Luxury Tea Store

Employment Type: Full-time (24-hour store; rotational shifts)

Job Summary:

We are looking for an experienced and dynamic Store Manager to lead our luxury tea store at Bangalore International Airport. The ideal candidate will oversee store operations, drive sales, manage a high-performing team, and ensure an exceptional customer experience.

Key Responsibilities:

Sales & Customer Experience

• Lead the store team in delivering an exceptional luxury shopping experience to high-end customers.
• Develop and implement sales strategies to achieve revenue targets.
• Engage with customers, providing expert knowledge about luxury teas, dry fruits, spices, honey, and saffron.
• Handle VIP customers and special requests with a personalized approach.

Team Leadership & Training

• Recruit, train, and motivate the store team to uphold high standards of service.
• Conduct regular training sessions on product knowledge, sales techniques, and customer handling.
• Ensure seamless coordination of shifts in a 24-hour operational environment.

Store Operations & Compliance

• Oversee daily store operations, including inventory management, POS transactions, and cash handling.
• Ensure adherence to airport security protocols and company policies.
• Maintain store aesthetics and a premium brand ambiance.

Inventory & Stock Management

• Monitor stock levels and coordinate with procurement for timely replenishments.
• Conduct regular inventory audits to prevent shrinkage or stock discrepancies.

Marketing & Promotions

• Implement in-store promotions and drive customer engagement initiatives.
• Collaborate with the marketing team to execute brand campaigns inside the airport.

Reporting & Performance Analysis

• Analyze sales performance, customer feedback, and market trends to enhance store operations.
• Prepare and submit weekly/monthly reports on sales, expenses, and staff performance.

Qualifications & Skills:

• 5+ years of retail management experience, preferably in a luxury retail, gourmet, or premium lifestyle brand.
• Strong leadership, team management, and customer engagement skills.
• Excellent communication skills in English (Kannada, Hindi, or additional languages are a plus).