Store Manager

Job Description Store Manager

Brand: MakeO Toothsi

Employment Type:Full-Time

Salary

35,000 – 45,000 Gross per month + Performance Incentives**

About makeO

makeO is India's leading digital-first healthcare brand, redefining smile makeovers and skincare through its brands **toothsi** and **skinnsi**. We are looking for an energetic, customer-focused, and result-oriented **Store Manager** to oversee the daily operations of our retail center while ensuring an exceptional customer experience.

Key Responsibilities

* Manage the overall operations of the retail/clinic center to ensure smooth day-to-day functioning.

* Lead front desk operations, including customer reception, appointment scheduling, and walk-in management.

* Deliver an outstanding customer experience by greeting clients, addressing enquiries, and ensuring seamless service throughout their visit.

* Handle appointment bookings efficiently to maximize doctor/therapist availability and center productivity.

* Manage customer concerns and complaints professionally, ensuring timely resolution and high customer satisfaction.

* Build strong customer relationships through excellent communication and service excellence.

* Drive center sales, revenue, and customer conversions by achieving monthly business targets.

* Monitor daily sales performance and implement strategies to improve revenue generation.

* Coordinate with clinical and operations teams to ensure efficient service delivery.

* Maintain accurate records, reports, and daily operational documentation.

* Ensure adherence to company SOPs, hygiene standards, and operational guidelines.

* Supervise the overall appearance and maintenance of the center to deliver a premium customer experience.

* Support inventory coordination and ensure availability of required operational supplies.

Candidate Profile

* Bachelor's degree in any discipline.

* **2+ years of experience as a Store Manager, Center Manager, Clinic Manager, Salon Manager, or in a similar customer-facing leadership role.**

* Candidates from **Clinical Centers, Aesthetic Clinics, Dermatology Clinics, Dental Clinics, Wellness Centers, Salons, Beauty Chains, or Healthcare Retail** will be preferred.

* Strong customer service, sales, and team management skills.

* Excellent communication and interpersonal abilities.

* Ability to multitask and work in a fast-paced environment.

* Target-driven with a strong focus on business growth and customer satisfaction.

Working Hours

* Shift: **11:00 AM – 8:00 PM**

* **6 Days Working**

* **Rotational Week Off**

* **No weekly offs on Saturdays and Sundays**

Compensation & Benefits

* Gross Salary: **35,000 – 45,000 per month**

* Attractive Performance Incentives

* Career Growth Opportunities

* Dynamic and Fast-Paced Work Environment