Store Manager

Job Description Dark Store Incharge

Company: Shadowfax

Role: Dark Store Incharge (AL /Lead)

Job Summary

Shadowfax is looking for a proactive and responsible Dark Store Incharge to manage the day-to-day operations of a dark store. The ideal candidate will ensure smooth store operations, coordinate rider hiring and onboarding, maintain operational efficiency, and achieve service level targets.

Key Responsibilities

Manage the complete day-to-day operations of the assigned dark store.

Ensure timely order processing, dispatch, and smooth last-mile operations.

Coordinate rider hiring, onboarding, attendance, and roster management.

Monitor rider productivity and ensure adequate staffing to meet operational demand.

Maintain inventory accuracy and ensure proper stock handling.

Ensure compliance with company SOPs, safety guidelines, and operational standards.

Resolve operational issues and escalate critical concerns when required.

Coordinate with internal teams to ensure seamless store operations.

Prepare and maintain daily operational reports and performance metrics.

Drive process improvements to enhance operational efficiency and customer satisfaction.

Required Skills & Qualifications

Bachelor's degree in any discipline (preferred).

2–7 years of experience in warehouse, logistics, e-commerce, or dark store operations.

Experience in rider hiring and workforce management is preferred.

Good geographical knowledge of the assigned city/area to support rider planning and route allocation.

Strong leadership, communication, and problem-solving skills.

Ability to work in a fast-paced environment and manage multiple priorities.

Basic knowledge of Microsoft Excel and reporting.

Preferred Attributes

Hands-on approach with a strong sense of ownership.

Ability to lead and motivate field teams.

Strong decision-making and conflict-resolution skills.

Willingness to work in rotational shifts, including weekends and holidays, based on business requirements.

Key Performance Indicators (KPIs)

Store operational efficiency.

Rider hiring and retention.

On-time order dispatch.

Rider productivity.

Inventory accuracy.

SLA adherence.

Customer and partner satisfaction.