Store Manager

Company Description Panda Restaurant Group is a global leader in Asian dining, featuring concepts such as Panda Express and Panda Inn. Founded in 1973 by Andrew and Peggy Cherng, the company has grown into a family-owned organization with nearly 2,800 locations worldwide. Panda Restaurant Group focuses on delivering exceptional Asian dining experiences through high-quality food and warm hospitality. The company is committed to inspiring team members to grow personally and professionally while contributing to the success of each restaurant. Panda values a culture of continuous improvement, teamwork, and community engagement.

Role Description The Store Manager is a full-time, on-site role based in Portland and Hillsboro, OR, responsible for overseeing daily restaurant operations and leading the store team. This role includes managing staff scheduling, training, and performance, while ensuring food quality, safety standards, and a clean, welcoming environment. The Store Manager monitors sales performance, manages inventory and cash handling, and implements retail loss prevention practices. The role also focuses on delivering excellent customer service, resolving guest concerns, and maintaining high levels of customer satisfaction. The Store Manager collaborates with leadership to meet operational goals, support marketing initiatives, and uphold Panda Restaurant Group’s values and brand standards.

Qualifications

• Strong customer-focused skills, including Customer Satisfaction and Customer Service.
• Effective interpersonal and Communication skills to lead teams and interact with guests.
• Proven Store Management experience, preferably in restaurant or retail operations.
• Knowledge of Retail Loss Prevention practices and basic cash handling procedures.
• Ability to manage staffing, scheduling, and training in a fast-paced environment.
• Experience monitoring sales, inventory, and performance metrics to meet business goals.
• Ability to work on-site in Portland, OR, with a flexible schedule including evenings, weekends, and holidays.
• High school diploma or equivalent required; post-secondary education in business, hospitality, or a related field is a plus.
• Previous leadership or supervisory experience and a commitment to fostering an inclusive, respectful workplace.