Store Manager

About the role

You will be responsible for the daily operations and overall management of the TCM wellness centre, managing staff, handling customer service, and working to improve sales performance and customer satisfaction.

Key responsibilities

• Manage and train staff, and arrange work schedules and duties effectively
• Handle customer reception, service, and customer relationship management
• Assist in improving the centre's sales performance and customer satisfaction
• Handle daily administrative tasks, staff scheduling, inventory management, and other operational matters
• Work closely with the management team to achieve the centre's sales and operational targets

About you

• Relevant local working experience in Singapore is required
• Previous experience as a Store Manager, Supervisor, or in a similar retail/service management role
• Excellent communication skills, strong customer service mindset, and good team management abilities
• Responsible, proactive, hardworking, and able to work independently
• Good understanding of the Singapore local market and customer needs
• Able to communicate in Chinese. Basic English communication skills will be an advantage
• Management experience in TCM clinics, wellness centres, beauty salons, massage centres, or health and wellness businesses is preferred
• Experience in sales and customer relationship management is preferred