Store Manager

Hiring for Client:
Store Manager (Kepala Toko)

PT Onmuse Industrial Indonesia - Cocoup Furniture
Priskila Tower, Cengkareng, Tangerang | Full-Time | On-site
Salary: IDR 15,000,000 – 20,000,000 / month
Working Hours: Full-time, retail schedule (weekend/holiday availability required during store activities)
Language Requirements: Fluent business Indonesian required. Mandarin or English is a plus, not required.

COCOUP provides integrated office furniture and workspace solutions for corporate clients across Indonesia. We're looking for a Store Manager to run a COCOUP store/showroom as a full business unit — owning sales performance, team execution, and the end-to-end customer experience from first visit to after-sales.

Responsibilities

1. New Corporate Client Development
   Develop and acquire new corporate clients, especially companies newly entering the Indonesian market, opening or relocating offices, expanding, or upgrading the quality and capacity of their workspace, including Chinese companies and local Indonesian companies.
2. Lead Source Development
   Identify and secure business opportunities through industrial estates, business associations, office buildings, corporate service providers, design/interior companies, and referrals from existing clients.
3. Client Needs and Potential Analysis
   Understand the company profile, decision-making structure and chain, required workspace area, number of users, budget, project timeline, product needs, and the competitive landscape.
4. Project and Internal Coordination
   Coordinate with the design, supply chain, showroom/store, delivery, and related teams in carrying out site surveys, preparing proposals, selecting products, providing samples, pricing quotations, and handling technical communication and clarification with clients.
5. Sales Process Management through Handover
   Oversee the entire sales process from negotiation, contract drafting and signing, payment collection, production/procurement, delivery, installation, and handover, through to after-sales service, ensuring every project runs on schedule with no issues in contract status, payment, or delivery.
6. Data and CRM/OA Management
   Ensure all client information and sales activities are accurately recorded in the CRM/OA, including company data, lead source, sales stage, decision-maker contacts, next actions, estimated project value, payment status, and potential risks.
7. Channel and Client Ownership Management
   Manage channel/lead registration and client protection periods, and coordinate on commissions to prevent lead conflicts, bypassing, or disputes over client ownership.
8. Existing Client Development
   Build long-term relationships with clients through repeat order opportunities, expanded needs, project expansion, permission to use customer case studies and reviews, and referral development.
9. Sales Reporting & Forecasting
   Submit weekly reports on the sales funnel, progress of key projects, potential risks, and sales forecasts. Every forecast must be supported by verifiable data and evidence.

Requirements

• Minimum Diploma/D3 (strong track record may substitute).
• 3+ years managing a retail store, showroom, or sales team; experience in office furniture, home furnishing, building materials, interior, automotive, or high-value retail is a plus.
• Proven experience training a team, managing targets, and personally closing deals.
• Comfortable working with floor plans, product catalogs, and quotation logic.
• Skilled with WhatsApp, Excel/spreadsheets, and CRM/OA tools; comfortable making data-driven decisions.
• Honest and disciplined no unauthorized promises on pricing, payment terms, delivery, or service.

Preferred

• Experience opening a new store, launching a store, turning around underperforming store performance, or managing multiple cities.
• Existing network of corporate clients, designers, interior contractors, or local business channels.
• Experience directing livestream, short video, or events that convert into store visits.

Benefits

• Competitive base salary matched to experience.
• Performance-based incentives per company policy.
• Clear path to broader responsibility (multi-store, city expansion, team leadership) for high performers.
• Standard benefits and employment terms per official offer letter and Indonesian labor law.