Store Manager

Position Summary

Kris Atelier is seeking an experienced and hands-on Store Manager to lead daily salon/store operations, employee coordination, client experience, sales performance and operational execution.

The successful candidate will combine strong leadership with a high standard of customer service, accountability and operational discipline.

Key Responsibilities

• Oversee daily store and salon operations.
• Coordinate staffing, scheduling and operational coverage.
• Supervise, coach and support employees.
• Maintain exceptional client-service and presentation standards.
• Monitor sales, productivity and operational KPIs.
• Support achievement of revenue and business objectives.
• Address customer-service concerns professionally.
• Support recruitment, onboarding, training and employee development in coordination with HR.
• Monitor employee attendance and operational performance.
• Escalate employee-relations, accommodation, disciplinary and other HR matters to HR rather than acting outside delegated authority.
• Monitor inventory levels and operational supplies.
• Support purchasing and vendor coordination within approved authority.
• Ensure cash, POS and transaction procedures are followed.
• Support health, safety, sanitation and workplace standards.
• Ensure company policies and procedures are implemented consistently.
• Report operational risks, incidents and control issues promptly.
• Prepare management updates and operational reports.
• Perform other duties reasonably related to the management of the location.

Required Qualifications

• Previous management or supervisory experience in retail, beauty, salon, hospitality or another customer-facing environment.
• Demonstrated people-leadership ability.
• Strong customer-service skills.
• Strong organizational and scheduling capability.
• Ability to manage competing operational priorities.
• Strong communication and conflict-resolution skills.
• Comfortable working with POS, scheduling and business-management systems.
• Ability to work a flexible schedule based on operational requirements.
• Legally entitled to work in Canada.

Preferred Qualifications

• Previous beauty, salon, spa, luxury retail or personal-services management experience.
• Experience managing KPIs, sales targets and employee productivity.
• Experience coaching and developing employees.
• Experience with inventory management and operational controls.

Canadian experience is not required.

Schedule

Full-time schedule. Availability may include:

• Weekdays
• Evenings
• Weekends

Accessibility & Accommodation

Kris Atelier provides accommodation for applicants with disabilities throughout the recruitment, assessment and selection process. Applicants who require accommodation are encouraged to advise HR so appropriate arrangements can be made.

AI Disclosure

Pay: $25,000.00-$30,000.00 per year

Benefits:

• Flexible schedule
• Store discount

Application question(s):

• Have you previously managed a salon, retail store, or customer-service business?
• How many years of management or supervisory experience do you have?
• Are you available to work evenings and weekends when required?

Work Location: In person