Store Manager

Job Description : Store Manager - Fun cityKnowledge, Skills & Abilities:

• Good communication & written skills
• Team Building Skills
• Knowledge in Regional language
• Proficient in MS office.

Qualifications:

Experience:

• Graduation/MBA in any discipline.

• 5- 9 years in RetaiL,Hotel,F&B,FEC Industry.

Reports to
Reportees

• Area Manager
• Csrs and cashiers/Supervisors

Duties & Responsibilities:
Operations Management:

Plan and coordinate work activities with the Asst Store Manager to operate the outlet.
Assign responsibility areas and work schedules, Handle Guest complaints, Interact with customers to assess their needs, Party organization with the Party Coordinator. Coordinate with Supervisors, Team Memebers/Outsourced Agencies for the proper maintenance of all equipment, furniture and fixtures of the outlet.
Handling the guest complaints and resolving them professionally in an efficient and prompt manner or escalating it further to the RM.
To ensure the entire facility is maintained in such a way so that it gives clean, safe and hygiene environment for the users at every aspects of operations management in terms of high standard and quality.
Assist Supervisors in preparing sales, operational expense and other financial reports with complete understanding on the subject.
Ensure availability of all consumables at all time.
Coordinating with regional team and other stake holders.
Generating additional revenue

Customer Relationship Management

Resolving customers complaints/issues. Build effective relationship with the customers when dealing and interacting with them on floor or during the Birthday Parties.

People Management:

Effective coordination and communication with team members.
Train employees in Guest Service and job Skills
Develop and motivate the team

Inventory Management
Ensure availability of all consumables, redemption gifts and any other item needed for Operations. Implement internal controls and record inventories