Store Manager

Store Manager

Location: Gurgaon / Noida

Experience: 5–7 Years

Industry: Retail / FMCG / Premium Retail

Role Overview

We are looking for an experienced Store Manager to manage day-to-day store operations and deliver a premium in-store customer experience.

The ideal candidate should have strong experience in FMCG, premium, luxury, grocery, or organized retail , with hands-on expertise in store operations, team management, inventory, POS, customer service, and store-level profitability.

Key Responsibilities

Store Operations & P&L

• Manage end-to-end store operations, including opening/closing, stock availability, hygiene, and compliance.
• Own store-level P&L , driving sales and profitability while controlling shrinkage, wastage, and manpower costs.
• Ensure smooth POS operations, billing, and cash management .
• Monitor store KPIs and take corrective actions to improve operational and financial performance.

Team & Customer Experience

• Lead, train, and manage the complete store team, including Assistant Managers, Associates, Cashiers, VM/CX, and backstore staff.
• Ensure high standards of customer service and a premium in-store experience.
• Handle customer escalations and resolve issues effectively.
• Ensure adherence to visual merchandising and store presentation standards.

Inventory & Coordination

• Monitor stock availability, inventory accuracy, and stock turnover.
• Coordinate with the central warehouse/DC for stock replenishment and indenting.
• Conduct inventory audits and implement measures to minimize wastage and shrinkage.
• Ensure proper receiving, storage, and movement of products.

Requirements

• 5–7 years of experience in retail store management.
• Experience in FMCG, grocery, premium, luxury, or organized retail is preferred.
• Hands-on experience with POS systems, inventory management, and merchandising .
• Strong P&L, sales, team management, and customer service skills.
• Experience in shrinkage, wastage, and cost control.
• Strong communication and people-management skills.
• Willingness to work store hours, including weekends.

Share your resume to [email protected]