Store Manager

• Customer Experience Excellence: Welcome customers warmly, understand their needs, and provide personalized solutions that exceed expectations.
• Product Expertise: Maintain in-depth knowledge of Xiaomi hardware, software, and services. Act as the go-to product expert for both customers and team members.
• Sales & Service Delivery: Actively listen to customer needs, recommend suitable products and services, achieve store sales targets, and provide technical support when required.
• Team Collaboration: Work closely with team members to create a positive and seamless customer service experience.
• Store Operations Management: Assist the Store Manager in overseeing daily operations, including sales analysis, product display, customer service, inventory management, and event execution.
• Continuous Learning: Participate in company-organized training to stay updated on new products, sales techniques, and service concepts.

Job Requirements

• Strong passion for retail, with a proactive learning attitude, ownership mindset, and team spirit.
• Prior frontline retail experience preferred; familiarity with Xiaomi’s new retail model is an advantage.
• Minimum 3 years of store management experience in the mobile phone or consumer electronics industry.
• Bachelor’s degree or above, with fluent communication skills in English (Mandarin or Bahasa Malaysia proficiency is a plus).
• Strong leadership, communication, and problem-solving skills, with ability to manage both sales and service delivery effectively.