Store Manager

Role & responsibilities

About the Role

We are looking for an experienced and customer-focused Store Manager to oversee the complete day-to-day operations of the store. The Store Manager will be responsible for achieving sales targets, managing the store team, maintaining inventory, ensuring excellent customer service, and maintaining the overall presentation and standards of the store.

Key Responsibilities

Store Operations

• Manage the day-to-day operations of the store efficiently.
• Ensure the store is clean, organized, well-maintained, and visually appealing.
• Ensure smooth opening and closing of the store as per company guidelines.
• Maintain operational standards, policies, and procedures.
• Handle customer concerns and resolve complaints professionally.

Sales & Business Development

• Achieve monthly and quarterly sales targets.
• Monitor daily sales, conversion rates, and store performance.
• Motivate the sales team to achieve individual and store-level targets.
• Identify opportunities to increase sales and average order value.
• Develop relationships with regular and high-value customers.
• Follow up with customers and generate repeat and referral business.

Team Management

• Lead, supervise, and motivate the store team.
• Allocate daily responsibilities and sales targets to team members.
• Conduct regular team meetings and performance reviews.
• Train employees on products, sales techniques, customer service, and company policies.
• Monitor staff attendance, punctuality, grooming, and discipline.
• Support recruitment and onboarding of new store employees when required.

Inventory Management

• Monitor stock levels and ensure adequate product availability.
• Maintain accurate inventory records.
• Coordinate stock receiving, transfers, returns, and replenishment.
• Conduct regular stock audits and report discrepancies.
• Minimize stock damage, loss, and wastage.

Customer Experience

• Ensure a premium and personalized customer experience.
• Assist customers with product selection and provide detailed product information.
• Handle high-value and special customer requirements.
• Ensure timely resolution of customer complaints and service issues.
• Build long-term relationships with customers.

Reporting & Administration

• Prepare daily, weekly, and monthly sales reports.
• Track store expenses and operational requirements.
• Maintain billing, documentation, and other store records.
• Coordinate with management, accounts, warehouse, and other departments.
• Communicate store performance, challenges, and requirements to senior management.

Required Skills

Strong leadership and team-management skills.

• Excellent communication and interpersonal skills.
• Strong sales and negotiation abilities.
• Customer-service oriented approach.
• Good knowledge of retail operations and inventory management.
• Strong problem-solving and decision-making skills.
• Ability to work under pressure and achieve targets.
• Good organizational and time-management skills.

Required Skills

• Strong leadership and team-management skills.
• Excellent communication and interpersonal skills.
• Strong sales and negotiation abilities.
• Customer-service oriented approach.
• Good knowledge of retail operations and inventory management.
• Strong problem-solving and decision-making skills.
• Ability to work under pressure and achieve targets.
• Good organizational and time-management skills.
• Basic knowledge of MS Excel, POS systems, and CRM software.
• Professional grooming and a confident personality.

Qualifications & Experience

• Bachelor's degree in Business Administration, Retail Management, Sales, or a related field preferred.
• 36 years of experience in retail sales/store management.
• Experience in premium retail, luxury gifting, wedding gifting, fashion, lifestyle, or similar industries will be an advantage.

Key Performance Indicators (KPIs)

• Achievement of monthly and quarterly sales targets.
• Store revenue and profitability.
• Team productivity and target achievement.
• Customer satisfaction and repeat business.
• Inventory accuracy and stock control.
• Conversion rate and average order value.
• Store presentation and operational efficiency.

Ideal Candidate

The ideal candidate should be confident, responsible, customer-focused, target-oriented, and an effective team leader with strong retail knowledge and the ability to independently manage store operations while delivering excellent customer experiences.

Qualifications & Experience

• Bachelor's degree in Business Administration, Retail Management, Sales, or a related field preferred.
• 6 years of experience in retail sales/store management.
• Experience in premium retail, luxury gifting, wedding gifting, fashion, lifestyle, or similar industries will be an advantage.

Key Performance Indicators (KPIs)

• Achievement of monthly and quarterly sales targets.
• Store revenue and profitability.
• Team productivity and target achievement.
• Customer satisfaction and repeat business.
• Inventory accuracy and stock control.
• Conversion rate and average order value.
• Store presentation and operational efficiency.

Ideal Candidate

The ideal candidate should be confident, responsible, customer-focused, target-oriented, and an effective team leader with strong retail knowledge and the ability to independently manage store operations while delivering excellent customer experiences.