Store Manager

About the role

We are seeking an experienced, decisive, and target-oriented Store Manager to lead daily retail operations at Saga store. You will have full responsibility for team management, achievement of sales targets, inventory accuracy (inventory control), and customer satisfaction in the retail area.

Key responsibilities

• Ensure all daily store activities run according to SOP standards, including cleanliness, display arrangement (merchandising), and cashier readiness
• Lead, train, and evaluate the performance of store team (Supervisor, Cashier, Sales Staff, and Warehouse Staff) and manage work schedules (shifts)
• Develop strategies for achieving monthly revenue targets, analyze daily sales reports, and control operational cost efficiency
• Ensure accuracy of inventory, conduct periodic stock opname, monitor slow-moving/fast-moving items, and minimize shrinkage risk (loss of goods)
• Handle advanced-level customer complaints professionally and ensure service excellence standards are applied by all staff
• Ensure safety standards, occupational health and safety (K3), and internal operational audits are met

About you

• Education: Minimum D3 / S1 in any field (preferably Management, Business, or similar)
• Experience: Minimum 3 years as Store Manager / Store Head in Retail industry (Supermarket, Mini Market, or Department Store)
• Strong leadership and conflict management skills
• Deep understanding of retail display, merchandising, and inventory management (POS/HRIS system)
• Ability to analyze sales data and manage daily/monthly budgets
• Honest, communicative, target-oriented, and ready to work with shift systems and on holidays/weekends
• Preferably domiciled in Jayapura and surrounding areas