Store Manager

The Store Manager is responsible for overseeing the daily operations and performance of the store. This role supports Area Manager/Retail Manager by ensuring that the store meets its sales targets, operates efficiently, and maintains high customer service standards. The Store Manager also plays a key role in implementing company initiatives and ensuring compliance with company policies.

Key Responsibilities

1. Operational Management

• Oversee the store's operations, running efficiently and according to company standards.
• Implement and monitor standard operating procedures (SOPs) to maintain consistency.
• Address operational challenges and improve store performance.

2. Sales & Revenue Management

• Achieve sales targets and revenue goals.
• Analyse sales data to identify trends and opportunities for growth within the store.
• Work closely with the team to implement sales strategies and promotional activities.

3. Team Leadership & Development

• Provide guidance and support to the team.
• Conduct regular performance evaluations and provide feedback to the team.
• Identify training needs and coordinate training programs to develop the team.

4. Direct Report Compliance & Growth

• Ensure that all staff are complying with their job descriptions and fulfilling their roles effectively.
• Provide ongoing support, mentorship, and resources to help direct reports grow and develop in their roles.
• Regularly review and adjust development plans for direct reports to align with their career goals and the company’s objectives.

5. Customer Experience

• Ensure the store maintains a high level of customer service.
• Address store customer complaints and ensure timely resolution.
• Monitor customer feedback and work with the team to implement improvements.

6. Inventory & Merchandising

• Oversee inventory management to ensure the store maintains optimal stock levels.
• Implement merchandising strategies that enhance store presentation and drive sales.
• Conduct regular inventory audits to identify discrepancies and ensure accuracy.

7. Compliance & Reporting

• Ensure the store complies with company policies, health and safety regulations, and local laws.
• Assist in the implementation of company initiatives and ensure alignment with overall business goals.

8. Housekeeping & Store Presentation

• Adhere to high housekeeping standards, including cleanliness, organisation, and overall store presentation.
• Consistently maintain housekeeping standards.
• Improve and maintain the cleanliness and visual appeal of the store.

9. Staff Grooming

• Ensure that store staff adhere to company grooming standards and present a professional presence at all times.
• Conduct regular checks to ensure grooming standards are maintained, including uniform compliance and personal hygiene.
• Enforce and maintain grooming standards within the team.

10. Stock Loss & Shrinkage Control

• Implement measures to minimise stock loss and ensure it remains within acceptable limits.
• Review stock loss data to address any issues.

Qualifications & Requirements

• Diploma/Degree in Retail Management, Business, or related field.
• Minimum of 3-5 years of experience in retail management, with a track record of managing a store.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proven ability to meet sales targets and manage budgets.
• Proficient in Microsoft Office Suite and retail management software
• Workstation: Klang Valley & willing to travel (including outstation)