Store Manager

CUSTOMER EXPERIENCE & STORE OPERATIONS EXECUTIVE

If you have strong communication skills, enjoy interacting with customers, and have experience managing store operations, inventory, orders, vendors, and customer relationships, wed love to hear from you!

Position

Customer Experience & Store Operations Executive

Experience

4+ years of relevant experience
FMCG background preferred

Age

28+ years

Salary

25,000 – 30,000 per month

Key Responsibilities

Customer Communication & Experience

• Manage customer communication through WhatsApp, email and phone calls
• Respond promptly to web orders, enquiries and payment confirmations
• Keep customers updated about products, promotions and services
• Ensure smooth coordination and follow-up with internal teams

Customer Walk-ins & Product Recommendations

• Welcome customers and introduce them to our range of products
• Understand customer requirements and recommend suitable rice varieties/products
• Handle customer enquiries with product knowledge and accuracy

Invoicing & Payments

• Assist with invoicing and payment processing
• Coordinate with the finance team and follow SOPs
• Track payments and resolve discrepancies promptly

Inventory & Store Operations

• Monitor rice and product inventory
• Coordinate with vendors for timely replenishment
• Maintain accurate stock records and prevent stock-outs/overstocking
• Coordinate with the website team to ensure online and physical stock are aligned

Farm & Vendor Coordination

• Coordinate weekly/monthly rice requirements with the Manjakkudi parent farm
• Manage vendor orders, deliveries and payment schedules
• Resolve order, delivery and payment-related discrepancies

Customer Database

• Maintain an updated customer database
• Record customer transactions and contact information
• Organize customer data for targeted communication and marketing

Courier & Dispatch Management

• Oversee packing and dispatch of outstation orders
• Verify the correct products are packed and maintain photographic records
• Ensure accurate labelling and documentation
• Coordinate courier pickups and track shipments until delivery
• Share tracking details with customers and promptly report discrepancies

Hygiene & Quality Checks

• Conduct regular checks on rice and rice-based products
• Monitor freshness, hygiene, taste, texture and flavour consistency
• Maintain and update product/bread databases and quality records

What We’re Looking For

A responsible, organized and proactive professional who can independently manage customers, inventory, vendors, orders and day-to-day store operations, while maintaining a high standard of customer service.