Store Manager

Role & responsibilities

• Sales & Profitability

• Drive achievement of monthly/annual sales targets.

• Implementstrategies for like-to-like growth and maximize store profitability.

• Monitor product-wise, category-wise performance (Gold, Diamond, Platinum, Silver, Gossip, Sennes).

• Merchandise & Inventory Management

• Ensure optimum stock levels with correct product mix.

• Oversee gold and diamond inventory control, stock rotation, shrinkage control.

• Maintain compliance with hallmarking, weight accuracy, and certification standards.

• Customer Experience

• Deliver a world-class luxury retail experience.

• Build long-term customer relationships, ensuring conversion of new buyers and retention of high-value clients.

• Manage grievance resolution, ensuring zero escalations.

• Team Leadership & Development

• Recruit, train, and motivate sales associates in jewelry selling skills, product knowledge, and upselling techniques.

• Foster employee engagement, retention, and succession planning.

• Compliance & Audit

• Ensure adherence to SOPs, statutory norms, and zero violation in audits.

• Monitor gold purity testing, billing accuracy, and cash reconciliation.

• Marketing & Promotions

• Execute local BTL activations, festivals, and wedding season campaigns.

• Analyse competitive activity and implement strategies to increase market share.

• Reporting & Analysis

• Provide regular MIS reports on sales, footfall conversion, category performance and competitor benchmarking.