Store Manager

1) Store Operational

• Develop business strategies to raise our customers pool, expand store traffic and optimize profitability.
• Responsible for day-to-day performance and operations on the store floor.
• Take a floor walk to ensure that display is arranged in appropriate way.
• Maintain outstanding store condition and visual merchandising standards.
• Handle store administration and supervise compliance with policies, procedures and SOP.
• Check store compliance with health and safety regulations.
• Coordinate with housekeeping and security staff for the same.
• Identify and analyze the sales and set the daily/monthly target accordingly.
• Set staff's schedules and breaks in shift.
• Responsible to do ad-hoc work as and when needed.
• Handle and maintain petty cash register and coordinate with accounts team regarding the same.

2) Stock maintenance/Inventory Management

• Check the stock received in the store according to the raised invoice.
• Monitor inventory level and order new items accordingly. Follow up with the superior regarding same.
• Update stock data in WinBDS system.
• Identify non selling books and arrange display for the same.
• Manage stock to maximize sales potential.

3) Sales

• Propose innovative ideas to increase sales in consideration with cluster manager.
• Split and allocate the sales target within the store staff.
• Identify and analyze sales on daily basis. Generate sales report on weekly basis.
• To check monthly sales target are achieved.

4) People management

• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.
• Conduct coaching and mentoring meeting on weekly basis to ensure performance objectives are met.
• Arrange activities based on team building and motivation for staff.
• Ensure high level of employee relationship, motivation engagement to drive results.
• Monitor, review, evaluate and ensure all KPIs of the staff are met on on-going basis.

5) Events & Promotions

• Develop and arrange promotional material and in-store displays.
• Ensure implementation of promotional plans and suggesting new and innovating promotion plan for the area of work.
• Follow up with marketing and B&M team regarding events and promotions.

6) Customer Service

• Monitor daily operations at the store including customer experience, escalations, and people related responsibilities.
• Respond to customer complaints and concerns in a professional manner.
• Give training to the staff regarding customer service. To prioritise customer retention to avoid customer churn.
• Ensure appropriate services is provided to the customers.

Maintain an ex Role & responsibilities

Preferred candidate profile