Store Manager

Job Title: Floor Manager/Store Manager

Department: Sales

Reports To: Store Manager/Retail Head

Job Overview:

We are looking for a dynamic and experienced Store Manager to oversee the ethnic menswear section at Kalki Fashion, a leading name in luxury ethnic fashion. The ideal candidate will be a motivated leader with a strong sales background, a deep understanding of ethnic menswear, and the ability to deliver exceptional customer service. This role involves managing the menswear floor, driving sales, leading a team, and ensuring an exceptional shopping experience for our customers.

Key Responsibilities:

1. Team Leadership & Management:

• Lead, motivate, and manage the ethnic menswear sales team to ensure high performance and outstanding customer service.
• Provide continuous training and development to the team on product knowledge, sales techniques, and customer service.
• Conduct regular team meetings to discuss sales targets, product updates, and customer feedback.
• Delegate tasks effectively and ensure that the team is engaged and focused on achieving store goals.

2. Product Knowledge and Expertise:

• Maintain a deep understanding of Mens wear collections, trends, fabric types, and customization options.
• Stay updated on new arrivals, exclusive collections, and special promotions to provide clients with the latest options.
• Communicate detailed information about the design, fabric, stitching, and fit to ensure clients make informed decisions.

3. Customer Engagement & Service:

• Ensure that customers receive personalized, professional, and exceptional service.
• Guide customers in selecting ethnic menswear, providing styling advice, and helping them create the perfect look for various occasions.
• Resolve customer concerns or complaints in a professional and timely manner, ensuring customer satisfaction and loyalty.
• Foster a strong relationship with repeat customers to drive brand loyalty and referrals.

4. Sales & Target Achievement:

• Achieve and exceed the sales targets for the ethnic menswear section.
• Develop and implement strategies to drive sales, increase foot traffic, and maximize revenue.
• Monitor individual and team sales performance, providing regular feedback and encouragement to meet or exceed goals.
• Upsell and cross-sell ethnic menswear products such as sherwanis, kurtas, accessories, and footwear.

5. Store Operations & Visual Merchandising:

• Oversee the daily operations of the ethnic menswear floor, ensuring that it is clean, organized, and visually appealing.
• Ensure that all products are well-stocked, properly displayed, and visually aligned with Kalki Fashions high standards.
• Assist in visual merchandising to highlight new arrivals, special collections, and seasonal trends.
• Ensure that all stock is accurately tagged, sized, and displayed, and manage replenishment as needed.

6. Inventory & Order Management:

• Oversee inventory levels, track stock movements, and ensure that the ethnic menswear section is adequately stocked.
• Assist with stocktaking, inventory management, and the timely replenishment of products.
• Handle order processing and ensure timely delivery of customer orders, ensuring accurate size and fit.

7. Customer Feedback & Satisfaction:

• Actively gather customer feedback and share it with the management team to improve customer service and product offerings.
• Ensure that the team responds positively to customer suggestions and concerns, continuously improving the customer experience.
• Implement strategies to enhance customer satisfaction, ensuring that customers leave with a positive impression and are likely to return.

8. Brand Representation & Promotion:

• Uphold the brand image of Kalki Fashion, ensuring that all interactions with customers reflect the company’s values of quality, luxury, and exceptional service.
• Promote new collections, special promotions, and store events to increase customer engagement and drive sales.

Skills & Qualifications:

• Education: High school diploma or equivalent. A degree in Fashion, Retail Management, or Business is a plus.

Experience: 6+ years of experience in retail management, with at least 3 years of experience managing a sales team in ethnic wear, menswear, or luxury fashion.

Skills:

• Strong leadership and team management skills with the ability to inspire and motivate a team.
• In-depth knowledge of ethnic menswear styles, fabrics, and current trends.
• Exceptional customer service skills with a focus on creating personalized shopping experiences.
• Strong sales and negotiation skills with a proven track record of achieving sales targets.
• Excellent communication and interpersonal skills, with the ability to build relationships with customers and staff.
• Organizational skills, with the ability to manage store operations efficiently.
• Proficiency in inventory management and POS systems is a plus.
• A positive and energetic attitude with a passion for fashion and customer satisfaction.

Personal Traits:

• Passion for fashion and Mens wear.
• A positive, professional, and approachable demeanor.
• Empathetic and patient, with an ability to manage sometimes emotional or high-stress situations.
• High attention to detail and organizational skills.

Working Conditions:

• Location: Kalki Fashion Retail Store.
• Shift Time: 11 AM to 9 PM.
• Working Days: Monday – Sunday (1 rotational week-off between Monday to Thursday).
• Physical Demands: Ability to stand for long periods, assist clients with dress fittings, and manage the organization of the menswear area.

Company website: https://www.kalkifashion.com/in/