Store Manager

About the role

Oversees entire operations of the store while ensuring Store Crews are catering to customers according to approved service quality standards. Analyzes performance of the store and can justify rise or dip of sales.

Key responsibilities

• Contribute to sales and volume target by carrying out upselling and suggesting applicable promotions
• Submit departmental reports as scheduled (daily, weekly, monthly)
• Report any incidents that may have impact on the Store's Operations
• Preserve site image and facilities of the Store by keeping the area clean and reporting concerns that may affect functionality of facilities
• Secure and safekeep cash sales of the Store
• Ensure continuous supply of products for selling by carrying out correct forecasting of products based on historical and timely ordering
• Monitor inventory and report Bad Merchandises and Inventory Variances accordingly
• Handle and effectively resolve customer complaints
• Receive products according to approved policies and procedures
• Train new members of the Team and monitor performance