Store Manager

Position: Store Manager

Department: Retail / Store Operations
Reporting To: Cluster Head
Location: Samrala, Theog, Rampur (HP), Anni (HP), Karsog (HP), Nerwa, Rohru.
Experience: Minimum 5 Years

Job Purpose

To manage the day-to-day operations of the store, achieve sales and profitability targets, ensure excellent customer service, maintain inventory accuracy, and lead the store team effectively.

Key Responsibilities

• Sales & Business

• Achieve monthly and annual sales targets.

• Drive store revenue, conversion, average bill value, and customer retention.

• Plan and execute promotional activities to increase sales.

• Monitor daily/weekly/monthly store performance and take corrective actions.

• Store Operations

• Ensure smooth opening and closing of the store.

• Maintain store presentation, visual merchandising, cleanliness, and hygiene.

• Ensure compliance with company policies, SOPs, and operational standards.

• Handle customer complaints and resolve issues promptly.

• Inventory Management

• Monitor stock levels and ensure optimum inventory availability.

• Conduct regular stock audits and cycle counts.

• Minimize stock loss, damage, expiry, and shrinkage.

• Coordinate stock receiving, transfers, replenishment, and returns.

• Team Management

• Recruit, train, coach, and motivate store staff.

• Prepare staff rosters and manage attendance and leave.

• Set individual targets and conduct performance reviews.

• Ensure discipline, grooming, and professional behavior of the team.

• Cash & Compliance

• Ensure accurate cash handling and daily cash reconciliation.

• Monitor billing and POS transactions.

• Ensure adherence to statutory, safety, and security requirements.

• Maintain required store records and reports.

Qualification

Education: Graduate preferred; MBA/PGDM in Retail/Marketing is an advantage.
Experience: 3–7 years of relevant retail/store management experience.