Store Manager

About Us

The Ferragamo Group is one of the world’s leaders in the luxury industry, with origins dating back to 1927.

The Group is active in the creation, production and sale of shoes, leather goods, apparel, silk products and other accessories, along with women’s and men’s fragrances.

The uniqueness and exclusivity of our creations, combined with a perfect blend of style, creativity and innovation, enriched by the quality and superior craftsmanship of the Made in Italy tradition, have always been the hallmarks of the Group’s products.

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The Mission

As a Store Manager at our Ferragamo Queensplaza Boutique, you will:

• Demonstrate strong product and brand knowledge, continually developing yourself and supporting the team through on-the-floor coaching and training to deliver exceptional customer experiences
• Lead by example on the shop floor, driving sales performance through service excellence, storytelling and luxury selling techniques
• Support the team in achieving individual, team and store targets
• Act as a key point of support for the team, fostering a positive, motivated and high-performing environment
• Ensure adherence to store and company policies, visual standards and operational procedures
• Assist with day-to-day operations including opening/closing, cash handling, stock support and reporting as required
• Encourage clients to discover the Ferragamo heritage, creating an atmosphere of passion, pride and enthusiasm for the collections

The above statements describe the general nature and level of work being performed in this role and are not intended to be an exhaustive list of responsibilities.

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The Perks

• Extensive and ongoing training
• Career progression opportunities within a growing luxury brand
• Work in a beautiful boutique environment
• Daily team coaching while achieving sales and being a true brand ambassador
• Attractive staff discounts
• Commission and incentives monthly
• Annual Uniform Entitlement

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About You

The ideal candidate will have:

• 2+ years’ experience in a Store Manager/supervisory role within retail or luxury environments
• A strong understanding of luxury selling, customer engagement and closing techniques
• Proven ability to lead by example and positively influence team performance
• A strong understanding of the expectations and needs of the luxury customer
• Excellent communication and interpersonal skills
• The ability to work effectively with diverse personalities and across different levels
• Strong organisational skills with the ability to prioritise in a fast-paced environment
• Basic reporting and analytical skills to support store performance

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Please press ‘Apply Now’ and submit your resume to be considered for the role. Due to the volume of applications, only successful candidates will be contacted.

As an Equal Opportunity Employer, we welcome applications from all candidates regardless of background.