Store Manager

ABOUT THE JOB

Responsible for planning and driving store's retail operations so as to ensure maximum sales , maximum profitability, optimum stocking, increase in customer satisfaction and continued business growth , for maintaining the desired visual merchandising, retail operations, customer service, replenishment, recovery standards in his/her area in the store in all aspects and for sponsoring and coaching the team and driving continuous improvements.

Sales and Commercial Performance

• Communicate the sales targets to the staff and help in maximizing the sales and profitability of the store
• Maximize productivity targets ( sales per sqft, ATV, Conversion etc)
• Implement retail strategies and procedures in discussion with the Territory Head and Concept Head
• Control costs within budgetary guidelines
• Identify internal and external commercial opportunities
• Ensure effective Stock and Space Management
• Conduct SWOT review to analyze the customer profile Visual Merchandiser
• Provide monthly feedback on competitor and event activities
• Suggest improvements based on benchmark practices

Inventory Management & Stock Distribution

• Ensure effective Inventory and Warehouse management for the concept in the territory ( order management, stock consolidation, movement and transfer, optimum stock utilization, stock return and shrinkage).
• Review and analyze stock and sales reports monitoring over and under stocks , implementing corrective action to be taken.
• Review and effectively deal with fast / slow lines, new ranges and end of ranges and implement necessary action.
• Ensure pricing of merchandise as per norms and matrix format.
• Provision of monthly feedback to Concept on sales, stock positions and product feedback.

Operational Standards and Management

• Ensure the store is in compliance with the store operating and customer service standards.
• Ensure the store is in compliance with the company policy on employment and state laws, health and safety standards.
• Ensure the store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the company.
• Ensure store sales, promotions are effectively executed and professionally.
• Be accountable for store sales/assets as per the operating standards and SOP.

People Management

• Ensure that all new recruits understand their job and inducted well within the company.
• Assist Area retail manager in grievance handling and disciplinary actions.
• Ensure skill development and performance management of store staffs through Learning & Development.
• Monitor and appraise the performance of retail staffs in coordination with area retail managers and developing individual career plans.
• Provide support in staff welfare activities (transport/ accomodation).
• Set KRA's for direct reports and conduct performance appraisal.
• Oversee staff deployment and drive motivation levels of the store staff.
• Build/Maintain relationships with internal/external stakeholders.

Requirements

• Advanced Knowledge of retail processes and retail industry
• Advanced Knowledge of Merchandising, Stock Management and Inventory processes
• Leadership skills
• Result orientation
• Teamwork & collaboration
• Communication skills
• Analytical skills
• Planning and organizing skills
• Customer service orientation
• Coaching and mentoring skills