Store Manager

Responsible for managing the overall store performance, including sales achievement, team management, customer experience, and daily store operations.

Key Responsibilities

• Achieve store sales targets and business objectives.
• Lead, motivate, and develop the store team.
• Monitor individual and team performance against KPIs.
• Ensure excellent customer service and maintain strong customer relationships.
• Manage daily store operations in accordance with company SOP.
• Ensure inventory accuracy, product security, and proper stock handling.
• Maintain brand, grooming, and visual merchandising standards.
• Handle customer complaints and resolve operational issues effectively.
• Prepare regular sales and operational reports.
• Coordinate with Area Manager and Head Office on business and operational matters.