Store Manager

Store Manager-Jewellery Division

Position: Store Manager
Department: Retail Operations
Location: Thrissur/Valapad, Kerala
Experience: 5-10 Years
Qualification: MBA Mandatory

Job Summary

The Store Manager will be responsible for overseeing the overall operations, sales performance, customer service, inventory management, and team leadership of the jewellery showroom. The role requires driving revenue growth, ensuring operational excellence, and delivering a superior customer experience while maintaining compliance with company policies and standards.

Key Responsibilities

• Manage day-to-day showroom operations and ensure smooth functioning of all store activities.
• Achieve monthly, quarterly, and annual sales targets and profitability objectives.
• Lead, motivate, and monitor the performance of the sales team to maximize productivity and customer satisfaction.
• Ensure exceptional customer service and build long-term customer relationships.
• Monitor inventory levels, stock movement, and product availability to prevent shortages and excess stock.
• Oversee showroom merchandising, product display, and visual presentation standards.
• Ensure accuracy in billing, cash handling, gold transactions, and daily store reconciliations.
• Handle customer queries, complaints, and escalations effectively.
• Implement promotional campaigns, festive offers, and marketing initiatives to enhance sales.
• Ensure compliance with operational, statutory, security, and audit requirements.
• Coordinate with procurement, finance, and regional teams for seamless store operations.
• Analyze sales reports, market trends, and competitor activities to improve business performance.

Key Skills & Competencies

• Strong sales and retail management expertise.
• Leadership and team management skills.
• Excellent customer relationship management abilities.
• Strong communication and negotiation skills.
• Inventory and stock management knowledge.
• Analytical and problem-solving capabilities.
• Proficiency in MS Office and retail ERP systems.

Preferred Requirements

• Experience in Jewellery Retail Industry preferred.
• Proven track record of achieving sales and revenue targets.
• Experience in managing large retail showrooms and sales teams.

Key Result Areas (KRAs)

1. Achievement of store sales and profitability targets.
2. Enhanced customer satisfaction and retention.
3. Effective inventory management with minimal stock discrepancies.
4. Improved employee productivity and team performance.
5. Compliance with operational, audit, and security standards.
6. Successful execution of sales promotions and marketing initiatives.

Designation

Store Manager-Jewellery Division

Location: Thrissur/Valapad
Experience: 5-10 Years
Qualification: MBA
Industry Preference: Jewellery Retail / Luxury Retail / Organized Retail Experience Preferred.