Store Manager

About the role

Oversee all aspects of daily store operations for the Hong Kong flagship store, including sales management, staff supervision, visual merchandising execution, inventory control, and service standard implementation.

Key responsibilities

• Lead and motivate the team to achieve and exceed monthly sales targets and all operational KPIs
• Manage staff scheduling, training, coaching, performance management, and team building
• Ensure store image, staff grooming, customer service, and operational standards are strictly aligned with brand guidelines
• Handle customer complaints, emergencies, and daily operational issues promptly and professionally
• Proactively gather market intelligence, customer feedback, and competitor insights, and report regularly to the company
• Analyze sales performance, inventory status, and store operational data, and propose effective improvement strategies
• Represent the brand professionally when receiving visits from owners, investors, landlords, or mall management; conduct professional communication and hosting
• Implement company policies and directives, and complete other tasks assigned by management

About you

• Minimum 3 years of experience in fashion/apparel retail, including at least 2 years in a store management role
• Experience in fast fashion, international brands, flagship stores, or first-store operations is highly preferred
• Fluent in Cantonese and English
• Strong leadership and team management skills, with a proven ability to drive sales performance
• Excellent communication, reporting, and coordination skills, capable of engaging professionally with diverse stakeholders
• Thorough understanding of all store operation areas, including sales, visual merchandising, service, inventory, and people management
• Computer literate, with the ability to use POS systems and basic office software (e.g., MS Office)
• Highly responsible, proactive, and professional, with strong business ethics and both written and verbal communication skills
• Ability to maintain high performance standards under pressure, and adapt to the high demands of a first-store launch