Store Manager

About the role

The Store Manager is responsible for the overall operational management of the store to ensure it runs effectively and in accordance with company standards.

Key responsibilities

• Lead, direct, and evaluate all team members
• Ensure achievement of sales targets, revenue, and store KPIs
• Develop and implement strategies to increase sales and store productivity
• Maintain customer service standards and product quality
• Oversee inventory management, including goods receipt, storage, stock opname, and stock variance control
• Control cashier operations, transactions, sales reports, and store administration
• Handle customer complaints and resolve operational issues in the store
• Prepare operational and sales reports regularly for management
• Ensure overall store operations run effectively and according to company standards

About you

• Minimum D3/S1 education (S1 preferred)
• 2–3 years of experience as Store Supervisor, Assistant Store Manager, or relevant retail/F&B operational position
• Leadership capability and ability to manage teams
• Ability to analyse sales and target achievement
• Understanding of store operations, customer service, inventory/stock, and administration
• Good communication, coordination, and problem-solving skills
• Ability to work towards targets and in dynamic situations
• Proficiency in Microsoft Office or store operational applications is an advantage
• Willing to work shifts, weekends, and holidays as required by operational needs