Store Manager

About Murphy Jewelers:

Founded in 1913, Murphy Jewelers is a fourth-generation, family-owned fine jeweler with locations in Pottsville, Hamburg and the Lehigh Valley Mall, with a new Wyomissing location coming soon. For more than 110 years, we’ve built our reputation on exceptional jewelry, world-renowned designer brands and, most importantly, the relationships we build with our customers.

Job Location:

Hamburg, PA

Job Description:

We’re looking for an experienced store manager to lead our Hamburg location. This is a hands-on leadership role for someone who takes ownership, develops people, and knows how to run a business at a high level.

Our store manager is responsible for the overall performance and health of the store, including the team, customer experience, sales results, daily operations, and culture. We’re looking for a leader who stays closely connected to what’s happening in the business, addresses issues early, makes sound decisions and follows through.

This role requires someone who can balance high expectations with a positive, supportive leadership style. You should be comfortable coaching employees, having difficult conversations when necessary, and creating an environment where people know what is expected of them and have the support to succeed.

Fine jewelry or luxury retail experience is strongly preferred, but not required. We are open to an exceptional leader from another high-end, customer-focused environment who has the ability and desire to quickly learn our products and industry.

What You’ll Do:

• Take ownership of the overall performance and day-to-day operation of the Hamburg store
• Lead, coach and develop the team through regular feedback, clear expectations and performance conversations
• Drive store sales performance and keep the team focused on individual and company goals
• Maintain a strong understanding of what is happening throughout the business, including sales, customers, staffing and operations
• Create a positive, accountable team culture where employees are supported and expected to perform
• Maintain a visible presence on the sales floor and ensure an elevated, consistent customer experience
• Support the sales team with important or complex customer interactions when needed
• Identify performance, staffing and operational issues early and take appropriate action
• Make thoughtful day-to-day decisions independently while recognizing when an issue should be escalated
• Ensure company policies, procedures and operational standards are consistently followed
• Communicate proactively with company leadership about store performance, challenges and opportunities
• Work collaboratively with other Murphy Jewelers locations and company departments
• Represent and protect the standards, reputation and culture of Murphy Jewelers

What We’re Looking For:

• Proven management or leadership experience in a retail, luxury, hospitality or other customer-focused environment
• Strong people-management skills with the ability to coach, motivate and hold employees accountable
• A strong sense of ownership and an entrepreneurial approach to running the business
• Sound judgment and confidence making decisions
• Strong communication skills and consistent follow-through
• The ability to recognize problems early and take initiative to resolve them
• Comfortable working with sales goals, performance metrics and expectations
• Highly organized with strong attention to detail
• Professional, polished and comfortable working in a luxury environment
• Calm and level-headed when navigating difficult customer or employee situations
• Receptive to feedback and personally accountable for results
• Fine jewelry or luxury retail experience strongly preferred, but not required
• Availability to work a retail schedule, including Saturdays and peak business periods

Why Join Murphy Jewelers?

Murphy Jewelers has been family-owned since 1913, and our managers play an important role in carrying that legacy forward. You’ll have the opportunity to lead an established store and team while being part of a growing company that values strong leadership, long-term relationships and exceptional customer experiences.

We offer:

• Competitive compensation with performance-based incentives
• Health, dental and vision insurance
• SIMPLE IRA with company match
• Paid time off and paid holidays
• Employee purchase program
• Ongoing product, sales and leadership training

Murphy Jewelers is an equal opportunity employer.

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person