Store Manager

KNOOPS Store Manager

About KNOOPS

Perhaps you've heard of KNOOPS. If you have, you're probably aware that we're one of the fastest growing concepts in Europe and the UK and we've just landed in the US - with our first store in SLC Utah. We're looking to open several additional stores and are looking for Store Managers that aren;t afraid to own thier future and are looking for something different, something more than just a job.

At KNOOPS, we believe a great customer experience starts with great people. We are passionate about creating an elevated, welcoming environment where every guest feels taken care of and every team member has the opportunity to grow.

As a KNOOPS Store Manager, you are responsible for leading the store, developing your team, delivering an exceptional guest experience, and driving strong operational and financial performance. You set the standard for what great looks like and create an environment where people want to work, grow, and succeed.

Position Overview

As the Store Manager, you are responsible for the overall success of your KNOOPS location. You will lead the day-to-day operation of the store while achieving sales, labor, service, quality, and operational goals established by KNOOPS leadership.

You will lead by example, develop and coach your team, maintain KNOOPS standards, and ensure that every guest receives a consistently exceptional experience.

The Store Manager is responsible for creating a strong team culture, identifying opportunities for improvement, developing future leaders, and ensuring the store operates safely, efficiently, and profitably.

Job Qualifications

• Must be at least 18 years old.
• Previous leadership or management experience in a restaurant, hospitality, retail, or customer-service environment required.
• Demonstrated ability to lead, coach, motivate, and develop a team.
• Strong customer-service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated understanding of labor management, scheduling, inventory, and store-level financial performance.
• Must be willing and able to complete all required food-safety, operational, and company training.
• Must obtain and maintain any required Food Handler Permit/Certification in accordance with applicable state and local regulations.
• Must successfully complete required background checks and other employment requirements, where applicable.
• Must have a valid driver's license if driving is required as part of the position.
• Must demonstrate a commitment to KNOOPS culture and a desire to grow with the company.

Schedule

This role requires a flexible schedule based on the needs of the store.

• Availability to work 40+ hours per week.
• Availability for opening and closing shifts.
• Availability to work evenings, weekends, and holidays as needed.
• Ability to adjust to changing business needs, staffing requirements, and special events.

Compensation

• Base Compensation - $65K -78K pending experience
• Variable Compensation - Bonus Structure Based on Performance of Key Metrics

Key Result Areas

1. Build and Lead a High-Performing Team

Ensure the store has the right people in the right roles and that every team member understands what great performance looks like.

Responsibilities include:

• Lead the hiring, onboarding, training, development, and retention of store employees.
• Create a positive, accountable, and team-oriented work environment.
• Coach team members consistently and provide meaningful feedback.
• Recognize strong performance and address performance issues promptly and fairly.
• Develop team members for increased responsibility and future leadership opportunities.
• Ensure all team members understand and follow KNOOPS policies, procedures, and standards.
• Serve as the primary role model for professionalism, hospitality, teamwork, and work ethic.

2. Deliver an Exceptional Guest Experience

Create an environment where every guest receives a memorable KNOOPS experience.

• Model exceptional hospitality during every shift.
• Ensure products are prepared and served consistently to KNOOPS standards.
• Monitor guest feedback and identify opportunities to improve the customer experience.
• Resolve guest concerns professionally and promptly.
• Ensure the store maintains a clean, organized, welcoming environment.
• Hold the team accountable for service, product quality, cleanliness, and presentation standards.

3. Drive Store Performance

Take ownership of the store's operational and financial performance.

• Monitor sales, labor, product costs, waste, and other key performance indicators.
• Manage labor effectively while maintaining appropriate service levels.
• Control inventory and minimize waste and unnecessary costs.
• Ensure proper cash-handling and financial procedures are followed.
• Identify opportunities to increase sales and improve store profitability.
• Communicate performance results and opportunities with KNOOPS leadership.
• Take appropriate action when performance is below expectations.

4. Own Daily Store Operations

Ensure the store is prepared to deliver an excellent experience every day.

• Ensure opening and closing procedures are completed correctly.
• Maintain food-safety, sanitation, cleanliness, and quality standards.
• Ensure the store is properly staffed and operationally ready.
• Create and maintain effective team schedules.
• Monitor equipment, maintenance, and facility needs.
• Communicate maintenance or operational issues to the appropriate KNOOPS leadership team member.
• Ensure all required inspections, checklists, logs, and operational procedures are completed.
• Maintain compliance with company, federal, state, and local requirements.

5. Develop Future Leaders

Build a leadership pipeline within KNOOPS by investing in people.

• Identify high-potential team members.
• Provide coaching and development opportunities.
• Delegate responsibility appropriately while maintaining accountability.
• Prepare team members for increased leadership responsibilities.
• Create individual development goals and follow up on progress.
• Lead by example and demonstrate the behaviors expected from future KNOOPS leaders.

6. Communication & Culture

Be a strong connection between the store team and KNOOPS leadership.

• Conduct or participate in store leadership and team meetings.
• Communicate company initiatives, promotions, menu changes, standards, and expectations.
• Maintain consistent communication with KNOOPS leadership.
• Ensure team members understand the "why" behind important changes.
• Promote a culture of respect, accountability, hospitality, and continuous improvement.
• Be a positive and dependable teammate.

Leadership Expectations

Committed

Be fully invested in KNOOPS Culture, the team, and the guest experience. Take ownership of your store and consistently follow through on commitments.

Accountable

Managers set the standard. Take responsibility for results, address challenges directly, and hold yourself and your team accountable to KNOOPS expectations.

Guest-Focused

Keep the guest experience at the center of your decisions. Create an environment where hospitality, quality, and attention to detail are non-negotiable.

People-Focused

Great stores are built by great teams. Invest in your people, coach with intention, recognize contributions, and help team members grow.

Intentional Leadership

Be present, thoughtful, and deliberate in how you lead. Use your time effectively, communicate clearly, and focus on actions that improve the team, the guest experience, and the business.

Other Responsibilities

• Follow all KNOOPS policies and procedures.
• Maintain knowledge of the Employee Handbook and applicable operating standards.
• Complete all required training and certifications.
• Attend required leadership meetings and training sessions.
• Support other KNOOPS locations or company initiatives when needed.
• Perform other duties as assigned by KNOOPS leadership.

Employee Benefits & Perks

Benefits and eligibility are subject to the applicable KNOOPS policies and employment terms and may vary by location.

Potential benefits may include:

• Industry Leading and Competitive Compensation Package
• Medical, dental, and vision benefits, where eligible.
• Employee product/discount benefits.
• Retirement savings benefits, where applicable.
• Employee assistance and wellness resources.
• Leadership and professional development opportunities.
• Opportunities for advancement within KNOOPS
• Paid time off (PTO)

Additional details regarding compensation, benefits, eligibility, and policies will be provided during the hiring and onboarding process.

Physical Requirements

The Store Manager position requires the ability to perform the physical and operational duties necessary to run a fast-paced beverage and hospitality environment.

Requirements may include:

• Ability to stand and walk for extended periods, including throughout a full shift.
• Frequent reaching, bending, stooping, kneeling, and twisting.
• Ability to lift, carry, push, and pull products, supplies, and equipment as required.
• Ability to safely lift items weighing up to approximately 50–65 pounds.
• Ability to work in environments with varying temperatures, including exposure to heat and cold.
• Ability to safely use stairs, ladders, and ramps when necessary.
• Frequent use of hands and wrists for preparation, cleaning, operating equipment, and other store activities.
• Ability to communicate clearly and effectively with guests, team members, and leadership.
• Ability to receive and understand detailed verbal and written instructions.
• Ability to perform basic mathematical calculations and accurately handle cash.
• Ability to maintain visual attention to products, equipment, workspace conditions, and guest interactions.

The KNOOPS Standard

At KNOOPS, the Store Manager is more than the person responsible for the store. You are the person responsible for creating the environment in which the team and the business can thrive.

Lead the team. Elevate the experience. Own the results.

Pay: $65,415.73 - $78,780.23 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person