STORE MANAGER

The Store Manager is responsible for overseeing the overall operations, performance, and profitability of the outlet. This includes sales management, staff supervision, customer service excellence, inventory control, financial accountability, compliance, and business development to ensure the store achieves its targets and maintains brand standards.

Key Responsibilities

1. Sales & Business Performance

Achieve and exceed monthly and annual sales targets

Monitor daily sales performance and KPIs

Develop sales strategies and promotional plans

Upsell and cross-sell products/services

Analyze sales reports and market trends

Drive customer retention and loyalty programs

2. Operations Management

Oversee daily store operations

Ensure smooth workflow and service delivery

Maintain store cleanliness and visual merchandising standards

Ensure compliance with SOPs and company policies

Manage store opening and closing procedures

3. Staff Management & Leadership

Recruit, train, and supervise staff

Conduct staff performance evaluations

Prepare staff schedules and manage manpower planning

Motivate and coach team members

Handle staff disciplinary matters

Build a positive and productive work environment

4. Customer Service Excellence

Ensure high levels of customer satisfaction

Handle customer complaints and resolve issues professionally

Maintain service quality standards

Build strong customer relationships

Monitor customer feedback and improve service standards

5. Inventory & Stock Control

Monitor stock levels and reorder supplies

Conduct regular stock audits

Minimize stock loss and wastage

Coordinate with suppliers and vendors

Ensure proper stock storage and documentation

6. Financial & Administrative Duties

Manage store budget and expenses

Monitor profit and loss (P&L) performance

Prepare daily/weekly/monthly reports

Handle cash management and banking

Ensure accurate record keeping

Process invoices and payments

7. Marketing & Business Development

Implement marketing campaigns

Organize in-store promotions and events

Monitor competitors’ activities

Identify new business opportunities

Build partnerships and community engagement

8. Compliance & Risk Management

Ensure compliance with local regulations

Maintain workplace safety standards

Ensure proper licensing and permits

Enforce hygiene and safety guidelines

Requirements

Education & Experience:
Diploma or Degree in Business Administration, Retail Management, or related field

Minimum 3–5 years of retail/service management experience

Experience in spa, beauty, wellness, or hospitality industry preferred

Proven track record of achieving sales targets

Skills:
Strong leadership and people management skills

Excellent communication and interpersonal skills

Sales-driven and result-oriented

Strong analytical and problem-solving skills

Financial management knowledge

Proficient in MS Office and POS systems

Key Performance Indicators (KPIs)

Sales growth percentage

Gross profit margin

Staff turnover rate

Customer satisfaction score

Inventory shrinkage rate

Operating cost control

Working Conditions

6-day work week

Retail hours (including weekends and public holidays)

Fast-paced environment

Standing for extended periods