Store Manager

Store Manager

Bowl Boss Utica

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Boss Bowl in Utica, NY is looking for Store Manager to join our team. We are located at 600 State Street Utica. Our ideal candidate is self-driven, ambitious, and hard-working.

Leadership & Staffing

• Lead the team during daily operations and set the standard for professionalism and work ethic.
• Create and manage the employee schedule based on projected business needs.
• Ensure shifts are adequately staffed and address call-outs or coverage issues.
• Monitor attendance, punctuality, dress code, and employee performance.
• Train new employees and provide ongoing coaching to existing staff.
• Address performance or behavioral issues promptly and document them when appropriate.
• Delegate responsibilities to shift leaders and team members.
• Maintain a positive, respectful, team-oriented work environment.

Store Operations

• Ensure the store opens and closes correctly and on time.
• Oversee daily opening, closing, prep, cleaning, and operational checklists.
• Make sure all equipment, POS systems, online ordering, delivery platforms, and loyalty systems are functioning properly.
• Troubleshoot operational problems and escalate issues to the owners when necessary.
• Ensure cash-handling and register procedures are followed.
• Monitor product availability and prevent unnecessary outages.
• Communicate important operational information between shifts and with ownership.

Food Quality & Safety

• Ensure every bowl, smoothie, toast, and other menu item is prepared according to Bowl Boss standards.
• Monitor portion sizes, presentation, freshness, and consistency.
• Enforce proper food storage, labeling, rotation, temperature control, and sanitation procedures.
• Ensure employees follow handwashing, glove-use, allergen, and cross-contamination procedures.
• Maintain compliance with local and New York State health-code requirements.
• Keep the store inspection-ready at all times.

Inventory & Cost Control

• Monitor inventory and place/coordinate orders as assigned.
• Maintain appropriate levels of fruit, bases, toppings, packaging, cleaning supplies, and other products.
• Reduce waste through proper portioning, rotation, prep, and ordering.
• Identify unusual waste, inventory shortages, or product discrepancies.
• Help control labor costs by scheduling appropriately and managing employees efficiently during slower periods.

Customer Service

• Ensure customers receive friendly, accurate, and efficient service.
• Address customer complaints professionally and resolve reasonable issues at the store level.
• Follow up when orders are incorrect or customers have a poor experience.
• Monitor online, delivery, and loyalty-related customer issues and communicate recurring problems to ownership.
• Build relationships with regular customers and help create an environment that encourages repeat business.

Cleanliness & Store Appearance

• Maintain high standards for the dining area, service line, kitchen/prep areas, restrooms, storage areas, and exterior.
• Ensure cleaning responsibilities are completed throughout every shift—not just at closing.
• Make sure employees understand that everyone is responsible for cleanliness.
• Identify maintenance or equipment problems and report them promptly.

Communication & Accountability

• Serve as the primary day-to-day leader for employees.
• Communicate clearly with the owners about staffing concerns, customer issues, equipment problems, inventory shortages, and other significant matters.
• Hold employees accountable consistently rather than allowing problems to continue.
• Follow through on assigned tasks and confirm that delegated tasks have actually been completed.
• Protect confidential employee and business information.
• Enforce Bowl Boss policies consistently and fairly.

Job Type: Part-time

Pay: $20.00 - $24.00 per hour

Benefits:

• Employee discount

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Utica, NY 13502 (Required)

Ability to Relocate:

• Utica, NY 13502: Relocate before starting work (Required)

Work Location: In person