Store Manager

Company Description Zales Jewelers creates jewelry meant for everyday self-expression, not just special occasions. From earrings to anklets, the brand offers a wide range of pieces designed to help individuals make a statement from head to toe. Zales encourages customers to explore what feels precious to them and discover pieces that reflect their personal style. Team members help customers find jewelry that complements their look and celebrates their individuality. Working at Zales means joining a dynamic retail environment focused on creativity, style, and exceptional customer experiences.

Role Description The Store Manager role at Zales Jewelers is a full-time, on-site position located in the New York City Metropolitan Area. The Store Manager oversees daily store operations, including opening and closing procedures, visual merchandising, inventory management, and maintaining a clean, inviting store environment. This role leads and coaches the sales team to deliver outstanding customer service, achieve sales targets, and ensure a positive shopping experience. The Store Manager monitors retail loss prevention practices, manages cash handling, and ensures compliance with company policies and procedures. Additional responsibilities include scheduling, performance feedback, basic reporting, and collaborating with district leadership to execute promotional and operational initiatives.

Qualifications

• Strong customer service and customer satisfaction skills, with a focus on creating positive, memorable in-store experiences.
• Effective communication abilities, including clear verbal communication, active listening, and professional interpersonal skills.
• Experience in store management, retail operations, or supervisory roles, with the ability to lead and motivate a diverse team.
• Knowledge of retail loss prevention practices and basic understanding of shrink management and compliance.
• Proven track record of meeting sales goals and driving team performance in a retail or customer-facing environment.
• Ability to work on-site full time in the New York City Metropolitan Area, including weekends, evenings, and holidays as needed.
• Strong organizational and time-management skills, with attention to detail and follow-through.
• Comfort with point-of-sale systems and basic computer applications; willingness to learn company-specific tools.
• High school diploma or equivalent required; prior jewelry or luxury retail experience is beneficial but not mandatory.