Store Manager

Other Benefits:

• Tax-free salary
• Food, accommodation, and transportation provided
• Round-trip visa and flight tickets
• 2-year employment contract

45 days of paid leave after completion of the 2-year contract

Role & responsibilities

Role Purpose

The Store Manager is accountable for the complete day-to-day operation of the assigned showroom. This includes sales, customer experience, employees, stock, displays, billing and collections, order fulfilment, store maintenance, reporting and compliance. The Store Manager must take ownership of issues from identification through resolution, coordinating with the warehouse, finance, service teams and head office whenever support or approval is needed.

Sales and Customer Experience

• Own the stores daily, weekly and monthly sales plan; brief the team, allocate targets and follow up on conversion, quotations and pending customer enquiries.
• Personally handle important customers and escalated complaints. Ensure customers receive correct product information, prices, delivery commitments and after-sales support.
• Develop repeat customers and local corporate or institutional leads; coordinate visits and opportunities with the relevant sales team.
• Implement approved promotions and pricing accurately. Monitor nearby competitors and report relevant market feedback.

Stock, Display and Store Standards

• Be accountable for the physical stock in the store, including receiving, transfers, returns, stock counts and investigation of differences. Match physical movements with system records.
• Identify fast movers, out-of-stock items, ageing stock and display gaps. Request replenishment with clear quantities and supporting sales information.
• Ensure products are clean, correctly priced, safely displayed and arranged according to company guidelines. Keep all approved promotional articles visible.
• Report damaged or missing goods immediately with item code, quantity, description and photos; follow up until the case is closed.
• Maintain the showroom, storage areas, lighting, cleanliness, security and general readiness for customers.

Billing, Payments and Order Fulfilment

• Ensure every item is billed in the system before delivery or dispatch. Verify item, quantity, price, discount, tax and customer details on each invoice.
• Apply only authorised discounts, credit terms, returns and exchanges. Obtain approval and retain supporting records for exceptions.
• Check daily cash, bank transfer and POS receipts against invoices and collection records; arrange deposits and report shortages or discrepancies promptly.
• Follow each customer order through stock allocation, delivery, installation where applicable, and final customer confirmation. Resolve pending orders with the warehouse and service teams.

People Management and Coordination

• Plan staff duty rosters, attendance and daily responsibilities. Supervise salespeople, cashiers and other store staff assigned to the showroom.
• Coach employees on product knowledge, sales conduct, customer care, company policies and safe handling of goods. Address performance or discipline concerns promptly and fairly.
• Coordinate with head office, warehouse, accounts, marketing and service teams; remain the single point of accountability for matters arising in the store.

Reporting, Controls and Compliance

• Submit accurate daily sales, collections, order, stock and issue reports within company timelines. Review individual sales performance and pending actions.
• Keep store documents, invoices, approvals, delivery proofs and stock records complete and accessible for management review and audit.
• Follow company procedures and applicable local requirements. Support stock verification, surprise checks and internal audits; implement corrective actions.
• Escalate significant cash, stock, customer, safety or staff issues immediately and follow up to closure.

Success Measures

Sales and gross margin performance; customer satisfaction and complaint resolution; stock accuracy and loss control; availability and display standards; billing and collection accuracy; timely order fulfilment; staff attendance and productivity; and timely, reliable reporting.

Candidate Profile

• Experience managing a retail showroom or branch with direct responsibility for sales, stock, cash and staff; furniture, home products, electronics or similar retail experience is preferred.
• Strong customer service, commercial judgement, team leadership and problem-solving ability.
• Comfortable with POS or ERP systems, basic Excel reporting and physical stock controls.
• Able to work with local teams and communicate effectively with management; relevant language skills for the assigned Congo location are an advantage.